Skip to main content Skip to main navigation Skip to search Skip to footer

One of the world’s leading Telecom and Media company achieves operational excellence and innovative technological solutions through HCL’s Managed Services Delivery Model

One of the world’s leading Telecom and Media company achieves operational excellence and innovative technological solutions through HCL’s Managed Services Delivery Model

Client Information

Our client is a global leader in delivering innovation in communications, mobility, information and entertainment. It provides broadband, video & other wire line services to customers in more than 150 countries, including all of the Fortune 500 companies.

Business Challenges

  • Expand customer base
  • Improve performance/productivity
  • Deliver more for less

HCL Solution

HCL entered into a strategic partnership with the customer for a period of three years. This partnership enabled the development, support, and maintenance of its FiOS interactive applications.

This included:

  • Setting up an independent lab at HCL’s Chennai facility (similar to the production infrastructure) for the certification of interactive television widgets/applications.
  • Program/Project management of the FiOS interactive application development, certification and maintenance.
  • Improving delivery excellence - HCL had a deep understanding of the ‘as-is’ delivery process and identified the key challenges in the entire delivery process.

Business Benefits

  • Flexible team size - HCL methodologies enable ramp up and ramp down in team size, both at onsite and offshore in a short span of time.
  • Enabling the customer to have a flexible team size - The core team involved in certifying the widgets has been redeployed for more strategic initiatives, helping them improve their topline.
  • Delivery through Transparency - The ITL portal along with the daily/weekly interactions and discussions that the customer has with HCL has ensured a more transparent process for certifying widgets, which was missing earlier.
  • Delivery through automation - Automation tools like the Code Review Tool and the Record & Replay Tool have cut short the certification process by almost 62%.

DOWNLOAD THE SUCCESS STORY

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.