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HCL as a strategic partner provides application and infrastructure support across 2 business lines

HCL as a strategic partner provides application and infrastructure support across 2 business lines

The Client
A leading global frieght forwarder

Background

  •  A leading global freight forwarder ‘s IT systems existed in silos. It approached HCL to help it transform these systems into a globally uniform system, which would lead to leveraging IT as a strategic weapon for the business rather than as an overhead
  • ƒ Over a two year period, HCL’s integration process involved several services including infrastructure and application support & maintenance


Challenges / Objectives

 

 

  • This was the first outsourcing engagement for our client. Educating them about this operational mode and program governance were critical and challenging areas
  • Provide application and infrastructure support across 2 lines of businesses
  • Backfill key client positions at short notices with minimal KT. Non-availability of client SMEs on critical applications
  • Insufficient technology related information for detailed resource planning
  • Coordination across multiple geographie


The Solution

 

 

 

 

  • HCL turned turned in to a strategic partner, providing application and infrastructure support across 2 lines of in to a strategic partner, providing application and infrastructure support across 2 lines of businesses - Freight Forwarding and Contract Logistics
  • Application Portfolio Optimization
    • HCL did a study of 463 applications across 25 programming languages and then assumed support of 168 applications after due diligence
  • Steady State
    • Level 1, Level 2, Level 3 Integrated Support. Application Development & Maintenance across scope was handled with the client’s team
  • Continuous Improvement
    • HCL proposed a total of 31 ideas for cost saving/ optimization of which 11 have been approved for implementation implementation after review amounting to a total value delivery of $58K after review amounting to a total value delivery of $58K

 

 

 

Results / Benefits
 

 

  • Transition Phase – 1:
    • Backfill support to 50+ positions in 2 weeks. Zero Business impact for transition
  • ƒOptimization Phase – 2:
    • 97% 97% f fi ti fewer server configurations
    • 40% reduction in headcount
    • $5M/year reduction in IT spend
  • Standardize Phase – 3:
    • Global Integrated Service Desk
    • ITIL aligned processes aligned processes
    • AD based on CMMi
  • Transformation Phase – 4: 
    • Establishment of the client academy with domain certifications
    • Business Aligned IT initiative

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