Customer Experience Management leveraging Microsoft Dynamics CRM
Today’s customers are armed with more information, more choices and more leverage than ever before - and their reach has never been greater. Given the ease of leaving and razor-thin switching costs, it is critical to provide customers with the rich, personalized, anytime and anywhere experience they expect.
An award-winning Microsoft Dynamics CRM Gold Certified partner, our Dynamics CRM practice specializes in helping clients maximize their Microsoft investment through hybrid deployment models based on the Dynamics CRM Online public cloud, on-premise customer-hosted options, partner-hosted private clouds and partner-hosted managed services. With dedicated Centers of Excellence and more than 300 global consultants, HCL specializes in extending Dynamics CRM through Microsoft Azure and native mobility functionality, and is an experienced provider of sales, closed-loop marketing, digital marketing, customer service, self-service portals, mobility solutions and domain-specific Extended CRM (xRM) solutions.