E-Commerce and Omni-Channel
HCL helped a global healthcare major with Omni-channel solution to optimize costs, increase operational efficiency & better customer experience. HCL solution enabled the client with better control and transparency of processes leading to an estimated reduction in costs by about 25%.
Challenges We Address
With the introduction of digital channels and the rise of globalization, digital commerce has become highly relevant across all industries. Today’s consumers expect personalized offers and a consistent, responsive buying experience whether they engage a business through a website, mobile device, call center or in person. Yet for many business-to-consumer (B2C) companies, customer information remains isolated in separate marketing, sales and support silos, making it difficult to gain a holistic view of the customer or present a unified company presence.
Business-to-business (B2B) companies are experiencing a similar market shift as B2B customers come to expect the same responsiveness from their business interactions that they value in their consumer lives. However, most B2B firms lack the capabilities necessary to deliver this level of engagement. Creating new business strategies based on seamless, personalized engagement requires integrated customer data and analysis, and may necessitate a major transformation in the speed and performance of underlying technology.
To be successful in this shifting environment, B2C and B2B firms must enhance the customer experience and deepen the level of customer engagement across channels. HCL omnichannel commerce solutions—built on market-leading commerce platforms—are designed to solve this problem and help organizations achieve top-line growth.
The HCL Difference
HCL provides omni-channel B2C and B2B commerce solutions that help reduce the cost of doing business, improve customer engagement and expand your global presence.
We offer a full complement of e-commerce solutions and capabilities that enable businesses to integrate cross-channel interactions, predict trends using advanced analytics and adapt in real time to customers wherever and however they engage. Leveraging pre-built accelerators, HCL can speed deployment of customizable solutions on a global scale.
Our solutions allow businesses to integrate and synchronize all channels on a single platform and draw on rich data from these channels to increase conversions and loyalty through a variety of touch points. HCL’s e-commerce solutions are available as Enterprise SaaS, managed hosted or on-site solutions.
A Rich Set of Solutions
The HCL solution set includes the following business processes and applications:
- Omni-channel Customer Experience Maturity Assessment
- Greenfield implementations
- Platform transformation
- Platform co-sourcing
- Omni-channel integration
- Omni-channel testing
Learn more about HCL's e-Commerce and Omni-channel solutions
Partners in Innovation
HCL works with leading platform partners to provide comprehensive e-commerce and omni-channel solutions tailored to our clients’ needs. We regularly invest in partner solutions and technologies to accelerate time to market for our customers' omni-channel transformation journey. Read more about our partnership capability.