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HCL Technologies

Enterprise Content Management

Managing content and information is one of the most crucial requirements for today’s organizations. Content is clearly defined a king these days when it comes to an efficient operation and gaining a competitive advantage over others. Since unstructured information comprises of over 80% of an organization’s information assets, on average Enterprise Content Management (ECM) emerged as one of the top 4 priorities for a vast majority of CIOs today.

Every Industry segment, every organization and every department will have different requirements because of the specificity and varied objectives. Hence it takes an in-depth understanding of industries, companies and business processes in order to offer the most suitable content management solution and to be able to implement the same for maximum ROI.

HCL’s Enterprise Content Management (ECM) offering

HCL’s Enterprise Content Management strategy focuses on mapping the Customer Organizations’ business objectives with the content management strategy. This is to ensure the relevance of a long-term perspective for content management and to take our customers up the leadership curve. At HCL, we believe in having a complete enterprise vision and strategy for Enterprise Content Management technologies.

HCL’s ability to give very large domain coverage combined with its leadership in infrastructure, operations and applications, provides for a unique business model which is driven by flexibility, transparency and scalability. Our unique SLA management is for a real time working environment which allows various providers to work cohesively while helping customers to view and monitor performance in an end-to-end fashion.

HCL’s Enterprise Content Management offering includes several key services:

  • Document Lifecycle Management: Organizations benefit by providing users with a more simplified and optimized process for deploying, managing and using records and documents throughout the enterprise. Eliminating non-business, aged and obsolete data and providing optimized self-service allows users to track status, helping to reduce turnaround time across enterprise systems.
  • Document Compliance Management: This service provides governance and management of control requirements for documents and all forms of content. It helps organizations reduce risk and meet compliance requirements. Providing a customized view of record and information obligations helps simplify compliance and enables defensible disposal and a regulated environment for records and information.
  • Unified Customer Communication Experience: Organizations can rely on HCL for complete customer communication management services, from creation of content/template/message to output management. Modernization of legacy solutions allows organizations to adopt a more flexible approach for content reusability across delivery channels. Organizations can also improve resilience, performance and availability of document management solutions, while reducing turnaround time on template creation or modification.
  • Intelligent Information Management: Identifying trends in existing content leads to better content classification and categorization. Analytical capabilities help improve the productivity of knowledge workers by reducing manual efforts required to produce metadata, while allowing faster adoption of new taxonomies by applying policy-based categorization on bulk documents leading to a better information management system.
  • Search and Analytics Platform for Discovery and Visualization of Unstructured Data: Help organizations implement enterprise search and text analytics solutions, as well as integrated discovery and visualization dashboards/portals. The objective is to provide integrated solutions for search and analytics apart from stand-alone solutions. Identifying actionable content and patterns from the content helps improve decision making and reduces the time spent by analysts to uncover new insights.

With over 16+ years of experience and partnerships with the world’s best Enterprise Content Management solutions providers, HCL has been at the forefront in delivering Enterprise Content Management (ECM) solutions using cutting edge technologies. On this journey HCL has developed partnerships with all the leading ECM vendors to gain expertise which has no match.

The HCL difference

The Enterprise Content Management (ECM) is focused on providing new age e-Business solutions where content drives the business process across the enterprise. HCL offers turnkey solutions to Banking, Insurance, Government, Media & EntertainmentManufacturing, BPO, EPC, Pharmaceutical and other verticals. The number of projects executed coupled with years of experience and the availability of a comprehensive set of core competencies of enterprise content management system is what makes HCL stand apart in the industry today.

Our exhaustive service offerings in Enterprise Content management help us in delivering:

  • Process Competency
  • Enterprise Content Management (ECM) business consulting competency
  • Product engineering expertise - full understanding of quantifiable benefits achievable from specific solution set for a given domain
  • Quantifiable value delivered through leadership across various business domains & global project expertise
  • Movement towards EIM
  • Tool based delivery
  • Application flexibility and customization as well as standardization to consolidate
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