AI is already here and impacting the strategy and operations of enterprises across the globe. AI primarily helps workplaces by driving innovation, enhancing employee and customer experiences, improving end-user productivity, and reducing costs.

According to a new survey by Robert Half, 39% of tech managers are currently using AI and machine learning; an additional 52% expect to adopt these technologies within the next fiveyears. 

There are some key areas where AI can help workforce and workplaces:

• The hiring processes
• Training and retaining employees
• Data and information analysis
• Automation and orchestration of tasks
• AI-powered communication and chatbots for end-user support

HCLTech DRYiCE Lucy: An AI-powered cognitive assistant that automates industry-wide use cases through smart conversations by leveraging enterprise-grade natural language processing (NLP) and ML. Lucy acts as a unified one-stop-shop for all user queries (IT, travel, HR, procurement, finance, andall others) providing a single source of truth.

Lucy mimics human interactions, learns, and adapts to user needs through smart conversations by leveraging enterprise-grade NLP and ML. Lucy is integrated with all enterprise applications in the environment such as the ticketing system, RPA solution, and with an active directory through rest APIs. It is also available in both voice and chatbot formats across many mediums (Alexa, Cortana, Siri, Cisco WebEx, as a widget etc.), and in any language. As Lucy understands user profiles, personas, job roles etc., it provides tailored and dynamic responses, thus becoming a single point of contact for end-users. Know more about HCLTech DRYiCE Lucy here: