How is automation changing the workplace? | HCLTech

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Impact of automation on the workplace
How is automation changing the workplace?

The expectations from digital workplace serviceshave changed significantly due to device flexibility, real-time connectivity, increased mobility, and automation. But the IT reality is different as IT teams face difficulties such as adoption of specific services, monitoring of end-user devices in a complex work environment, resolving complaints, and a failing CSAT score. With automation at the core, workplace solutions can drive away these inefficiencies through streamlining operations, reducing costs, enhancing uptime, and decreasing helpdesk calls.

WorkBlazeTM is our digital end-user experience monitoring tool equipped with AIOps and real-time workplace analytics. It spots trends, correlates and remediates issues before they are widespread, and gathers contextual user feedback to enhance employee experience and productivity. It provides a unique User Experience Index (UEI) across devices, applications, and networks to bring proactivity in the ecosystem and reduce the IT-user gap.

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OptiBotTM is a managed workplace optimization and automated end-user enablement product that enhances UX and makes work life simpler while reducing the burden on IT. OptiBotTM resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.

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