The expectations from digital workplace serviceshave changed significantly due to device flexibility, real-time connectivity, increased mobility, and automation. But the IT reality is different as IT teams face difficulties such as adoption of specific services, monitoring of end-user devices in a complex work environment, resolving complaints, and a failing CSAT score. With automation at the core, workplace solutions can drive away these inefficiencies through streamlining operations, reducing costs, enhancing uptime, and decreasing helpdesk calls.

WorkBlaze^TM is our digital end-user experience monitoring tool equipped with AIOps and real-time workplace analytics. It spots trends, correlates and remediates issues before they are widespread, and gathers contextual user feedback to enhance employee experience and productivity. It provides a unique User Experience Index (UEI) across devices, applications, and networks to bring proactivity in the ecosystem and reduce the IT-user gap.

Know more about WorkBlaze^TM - https://www.hcltech.com/it-infrastructure-management/workplaceservices/workplace-environment-automation.

Know more about Plant WorkBlaze^TM - https://www.hcltech.com/it-infrastructure-management/digital-workplace-services/plantworkblaze.

OptiBot^TM is a managed workplace optimization and automated end-user enablement product that enhances UX and makes work life simpler while reducing the burden on IT. OptiBot^TM resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.

Know more about OptiBot^TM