Digital workplace and user experience
How can you improve your digital workplace through user experience?
HCL’s Digital Workplace Solutions create a truly differentiating user experience:
WorkBlazeTMis our digital end-user experience monitoring tool equipped with AIOps and real-time workplace analytics. It spots trends, correlates and remediates issues before they are widespread, and gathers contextual user feedback to enhance employee experience and productivity. It provides a unique User Experience Index (UEI) across devices, applications, and networks to bring proactivity in the ecosystem and reduce the IT-user gap.
IntellizoneTMis an interactive walk-in zone by HCL to deliver quick, intelligent IT issue resolution. It includes digital lockers and IT vending machines that help in managing and provisioning hardware (desktops/ laptops/printers, etc.) to users in a smooth, automated way without the presence of a field support resource. The solution has a centralized tracking system through which assets can be tracked and managed and users can login through a pin or an ID card. All transactions are recorded through cloud-based software for better inventory management.
Unified Communication and Collaboration:
We take unified communications to a whole new level with our rich solution accelerators in the form of cloud workplace automation, adaptors, multi-channel plugins, our test automation framework, and many more. Rendezvous is our intelligent framework that manages, simplifies, and digitizes your multi-vendor unified communications infrastructure with proactive monitoring, AI-enabled automation, and a complete discovery-driven functionality.
DRYiCE Lucy is anAI-powered cognitive assistant that automates industry-wide use cases through smart conversations by leveraging enterprise-grade natural language processing (NLP) and machine learning.
The Password Reset solution allows end-users to self-reset their password remotely from a web browser without calling the helpdesk. It helps reset passwords via applications, chatbots, and voice biometric, along with powerful and curated adoption mechanisms to ensure that people do not reach out to the IT service desk for password issues.
DRYiCE OptiBot is a digital workplace optimization and automated end-user enablement product that enhances UX (user experience) and makes work life simpler while reducing the burden on IT. OptiBot resolves commonly occurring IT issues pre-emptively and swiftly through unassisted automation and presents employees with a catalog of one-click solutions and various self-help features for quicker remediation. It detects, diagnoses, and resolves device and application issues, resulting in a more proactive approach to incident management and increased IT productivity.
Onsight is an augmented reality service platform that delivers a fully collaborative and immersive remote presence environment to help teams troubleshoot, assess, and rapidly resolve issues by bringing in virtual experts.
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