What are the challenges of a digital workplace? | HCL Technologies

What are the challenges of a digital workplace?

Technology Q&A

Digital Workplace Challenges

What are the challenges of a digital workplace?

Employee experience is the “new” value zone. In fact, employee experienceis the strongest measure of enterprise success today. But creating seamless digital employee experiences is not easy. “The path to enabling an effective, efficient, and a truly digital workplace is beset on all sides by the unprecedented pace of technology change and the heightening expectations of workforce“.

Add to it the new workplace reality brought by pandemic-driven remote work and the challenges increase furthermore. A recent Gartner survey discovered that at least 75% of remote or hybrid employees say their expectations of working flexibly have increased. Also, a return to traditional work design could lose up to 39% of workers.

So, what are the major digital workplace challenges facing the world today?

Resistance to change: Push back from the workforce is among the primary challenges innavigating from legacy IT to a modern digital workplace. The success of digital workplace transformation depends upon willingness of the users and hence the role of the C-suite becomes critical. They must become the driving force in implementing these changes across the enterprisefrom the top down. Without the support and involvement of the entire C-suite, such programs can’t thrive.

Limitation of complicated digital tools: A plethora of digital toolsall trying to assist users complete their tasks efficiently can be overwhelming. Numerous software packages, all trying to improve the digital employee experience only add to the complexity, end-user confusion, and inefficiency. For employee productivity and efficiency to increase, complexity needs to go down. And that’s where enterprises need to cut through the noise and adopt holistic solutions. 

Knowledge gaps: With every passing day, the workforce needs to understand how to use new digital workplace tools and technologies. In fact, among the biggest conversations happening in the post-COVID-19 world is centered onhow we can build a workforce that is agile enough to adapt to the ever-changing world of work.

Data security: For employees to work efficiently, they should be able to access data and applications when and where they want, and that too across device types (BYOD) and outside of enterprise premises. This brings in the problem of “shadow IT”. And that’s where data andapp security become a big challenge. The way to deal with it lies in encouraging, educating, and training employees to follow best practices, and adopting digital workplace tools and platforms that are compliant.

Disengaged remote workers: Many reports are already out on how remote workers are feeling disengaged and disconnected from the workplace. While constant communication seems an obvious way to solve the problem, a better approach is needed. Augmented reality, virtual reality, and mixed reality can go a long way in championing inclusiveness withinthe hybrid workforce so that employees don’t feel lost or isolated.

Organizational silos: Silos make an organization resistant to change, reduce efficiency, and increase risks. Due to siloed activity, business units are impeded or unable to collaborate because their processes, systems, documentations, and communications apply to only a part of the organization. This is specifically relevant for today’s distributed hybrid workforce and fragmented teams.

Limited budgets: IT teams have constantly been tasked with “doing more with less”, making workplace IT management more difficult. With the pandemic having a grave impact, the IT spending was down 5.4% in 2020 according to Gartner. Technology leaders should be making the smart decisions of prioritizing the right digital workplace technology that enables employee experience, productivity, and security while being compliant.

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