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HCL Technologies

Enterprise Mobility

The Situation Today

While airlines have focused on delivering mobile enabled services to their customers, they have largely neglected to focus on enterprise-led mobility initiatives, which can drive cost savings, operational efficiencies, employee enablement, and deliver a transparent experience to customers, employees and partners.

The value that can be delivered by mobility to airlines companies is:

  • From a functional standpoint—opportunities in baggage management, flight operations, in-flight services, and more
  • From an enterprise perspective—standardization across technical platforms, security standards, and more
  • From a holistic point of view—critical areas where mobility can drive value

How HCL Can Help

HCL’s Enterprise Mobility Platform (EMP) is a business process driven platform for airlines that can help mobile enable all areas while ensuring standardization across the enterprise.

Through a consultative approach, HCL can develop and execute an enterprise-wide mobility strategy, which focuses on the needs of the business units across the enterprise, including customer experience, operational efficiency, employee engagement and partner connectivity.

HCL’s EMP adopts an integrated approach to balance, both the focus on the customer and the internal business units, while at the same time ensuring that the solutions, which have a low total cost of ownership, are stable and secure. In addition, it leverages the power of mobility to improve efficiency; increase employee productivity and engagement, while reducing cost, and increasing revenue.

HCL’s Enterprise Mobility Platform provides:

  • Increased visibility into existing processes
  • Real-time information on resources, fleets, delivery of shipments, etc.,
  • Exception and workflow alerts for taking effective and immediate business decisions/directions

HCL Expertise in Airline Mobility

A Snapshot of HCL’s Expertise in Airline Mobility 

What You Can Expect

Mobile Assessment

  • Evaluate the landscape
  • Collaborative exploratory exercise to map potential areas and create strategy Blueprints
  • Understand business requirements

Development and Implementation

  • Development of mobile solutions
  • Testing and certification
  • Training users
  • Mobile roll-out

Managed Applications

  • Maintenance and support of applications and platforms
  • Enhancements
  • Upgrades

Business Benefits

  • Open platform that integrates with other operational systems
  • Platform based approach built on open standards, providing easy enterprise level adoption
  • 20-25% improvement in operational efficiency due to process automation
  • Centralized control over mobile initiatives across organizations resulting in cost and process efficiencies
  • Standardization of mobility strategy and execution
  • Standardization across technical platforms, security standards, etc.
  • Adoption of the latest technology
  • Lower cost and increased Return on Investment (ROI)

What We’ve Done For Others

HCL helped a leading global airline transform its in-flight customer experience

  • Built a comprehensive mobility solution - an iPAD-based application that enabled on-board staff to provide differentiated services to high value customers
  • Expedited the flight-boarding process;  electronically captured issues or customer feedback; and provided e-manuals
  • Ensured that the application integrated with back-end systems has multiple layers of security to protect customer information, and is network aware to manage data roaming costs

HCL helped one of the largest U.S. airlines define and execute a mobile strategy for scanning and tracking its maintenance inventory

  • Designed and implemented a mobile scanning solution for multiple warehouse environments using barcoding technology
  • Developed a front-end application that will enable stock clerks and other front line users conduct transactions at any Class I or Class II stations where aircraft parts were stored
  • Enabled scanning via the same mobile devices, to ensure inventory has been decremented and an order is placed to replenish it

HCL helped the largest domestic carrier in the U.S. transform its baggage handling operations

  • Designed and delivered an end-to-end mobility solution using a ruggedized device that can be worn or held to scan baggage and cargo items
  • Provided UI and functionality customized to the client’s business processes, and enabled two-way data communication by integrating the mobile device with back-end systems
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