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Business Aligned IT Framework

HCL deploys the Business Aligned IT (BAIT) framework to discover evaluate and rationalize the customer's IT landscape, and achieve alignment to his business objectives. HCL uses a proprietary Enterprise Discovery Framework (EDFTM 3.0) to facilitate enterprise discovery and consequently mapping of business processes to IT applications. The business impact of BAIT manifests in increased IT visibility and availability leading to better planning, reduced redundancy, enhanced processes and cost efficiency through superior business-IT alignment.

HCL Business Aligned IT framework (BAIT)

HCL uses the BAIT framework in its entirety in a typical Total Outsourcing (TOS) situation in which HCL assumes responsibility for the complete IT portfolio and services. However, in an engagement where managed services addresses only a subset of the entire IT portfolio of the customer, HCL leverages the appropriate components of the Business Aligned IT framework to wherever HCL has play. In a scope limited to applications only, APO or Applications Portfolio Optimization typically becomes one of the most relevant transformational initiatives. HCL uses its proprietary tool, PRIZMTM for analyzing the application portfolio and providing recommendations for rationalization.

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What Customers Say

"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company

“I know we asked the HCL team to do this extra work which was not part of any official project or SOW and you just got it done for us.. I can’t tell you how much I appreciate this kind of gesture.. you could have pushed back and said ‘we are too busy with other things’ or got into a cost discussion (which would not have been unreasonable as it is extra work) but you did not, and also made several revisions at my request, to ensure the new menu views are perfect.. so hat’s off to you for accommodating this, in the midst of trying to keep to all the other deadlines.. Its all hugely appreciated and simply once more, reconfirms why HCL is such a great team to work with.. HCL just continues to surpass customer expectations.. the work they are doing right now is phenomenal”
- Vice President, Revenue Management, leading hospitality chain