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HCL Technologies

Customer Onboarding Framework for Logistics Sales

The Situation Today

While customer onboarding needs are bound to vary by customer, setting standard implementation processes and timelines and responsibilities during implementation will allow your company to set customer expectations as well as provide a framework for building your services group.  If a particular customer wants more than those services, you can then negotiate with them. According to industry estimates, manual trading partner enablement by a hub company’s IT staff takes about 10-15 days and costs $15,000 - $20,000 per partner.

How HCL Can Help

HCL’s ‘Customer Onboarding Framework’ for the Logistics industry reduces this timeframe to a few days and removes the hassles faced while integrating the EDI/B2B system with the partners by automating a large set of functions. HCL’s expertise in business strategies and tools extends to Electronic Data Interchange (EDI). HCL has a number of successful EDI engagements and satisfied customers to its credit in the B2B space and can bring the benefits of EDI to your business at reduced costs and risks. To achieve large scale EDI onboarding objectives, HCL’s approach would:

  • Reduce the time and cost needed by your staff to spend on each partner’s EDI integration effort
  • Increase the number of supplier EDI implementations that can be achieved each month
  • Ensure accurate supplier EDI implementations at both a syntax and business content validation level (e.g. testing shipment numbers)
  • Enhance partner relationships by being easy-to-use, comprehensive and cost-effective

What You Can Expect

Quality and on time SLA-based services

  • HCL pays for non-compliance
  • Formal KPIs to meet business imperatives

Move from capacity-based to demand-based

  • Scalability of resources as per the requirement pipeline
  • Achieve variable cost for application support and development
  • Better control of costs - Predictable services and costs

Management can focus on strategic initiatives

  • HCL manages the service pro-actively with minimal management overheads by a customer

Clear chargeback mechanism

  • A chargeback mechanism to the TP community or business, as appropriate

End-to-end service management

  • HCL generates documentation in gap areas
  • HCL manages changes to source/ target systems

Better end-user satisfaction

  • Committed timelines and SLAs
  • Structured and standardized approach to B2B
  • Better TP synergy


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