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Reporting System

The Situation Today

Management teams are in constant need of actionable intelligence to ensure that services are aligned to customer needs. With cut-throat competition and depleting profit margins, transportation and logistics companies are scouting for alternative avenues to offload the mundane task of report generation from core resources and deploying them to transformational initiatives focused on creating customer value.

The business challenges that Transportation & Logistics companies face include:

  • Getting the right data to the right people, at the right time
  • Releasing internal resources and bandwidth towards innovation
  • Lack of visibility and a single holistic view of the enterprise
  • The need to get closer to the customer and sell high value services

These challenges emanate from technology challenges such as:

  • Fact gaps - Zero or little synergy and understanding between business users and IT
  • High value resources spent on mundane tasks
  • Need to be data-centric and reduce islands of data
  • Need to develop specific data models and queries
  • Lack of sophisticated tools to expedite dashboard creation and increase efficiency

How HCL Can Help

HCL offers transportation and logistics companies a ‘Report Factory’ that provides on-time reports with improved efficiency through a standardized and dedicated ‘Shared Services’ model to drive down report generation costs by as much as 30%.

  • A dedicated ‘Shared Service’ Report Factory
  • Catalogue of reports customized to specific roles and user needs
  • An ITO/ BPO integrated model for efficient report generation and technology integration
  • Leveraging a global delivery model to provide cost efficiencies
  • Leveraging industry standard templates and data models
  • Flexibility in prioritization, based on business needs

What You Can Expect

  • Improved efficiency through standardization and a dedicated ‘Shared Services’ organization
  • As much as 30% reduction in cost through a global delivery model
  • Reduction in reporting effort and time
  • Accurate reports delivered on time, every time, customized through a web-based enterprise dashboard
  • Improved logistics planning, scheduling and forecasting
  • Increased proximity to customers through effective reporting
  • Eliminate redundancy


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What Customers Say

"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company

“I know we asked the HCL team to do this extra work which was not part of any official project or SOW and you just got it done for us.. I can’t tell you how much I appreciate this kind of gesture.. you could have pushed back and said ‘we are too busy with other things’ or got into a cost discussion (which would not have been unreasonable as it is extra work) but you did not, and also made several revisions at my request, to ensure the new menu views are perfect.. so hat’s off to you for accommodating this, in the midst of trying to keep to all the other deadlines.. Its all hugely appreciated and simply once more, reconfirms why HCL is such a great team to work with.. HCL just continues to surpass customer expectations.. the work they are doing right now is phenomenal”
- Vice President, Revenue Management, leading hospitality chain