Transformation of Transportation Systems
Since the onset of recession in 2008, transportation and logistics companies were forced to re-examine their core operational metrics in quest of levers to augment organizational performance. Companies started benchmarking to evaluate how they were performing on productivity when compared to peers and industry standards. Information Technology (IT), characterized by an ageing infrastructure and disparate systems, was at the core of the problem, hampering productivity and the ability to provide seamless and standardized services to customers. In the absence of ‘off-the-shelf’ packaged applications, CIOs tasked themselves with developing ‘integrated core operations systems’ focused on business transformation.
HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems. HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations, thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation platform’ built on a scalable and flexible applications architecture.
- Integrated support of business process, applications and infrastructure, laying the foundation for process transformation
- Unified data, systems and processes to improve efficiency of operations
- Revenue and profit realization with an improvement goal of 8-9% growth
- Higher visibility into operations leading to better utilization of assets
- Unified customer information leading to improved revenue realization per customer
- Better management of global contracts and higher customer satisfaction
- Continuous monitoring of business benefits through pre-defined KPIs at every level
- Shared services to manage and run operations and IT services to drive increased profitability