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Transformation of Transportation Systems

Since the onset of recession in 2008, transportation and logistics companies were forced to re-examine their core operational metrics in quest of levers to augment organizational performance. Companies started benchmarking to evaluate how they were performing on productivity when compared to peers and industry standards. Information Technology (IT), characterized by an ageing infrastructure and disparate systems, was at the core of the problem, hampering productivity and the ability to provide seamless and standardized services to customers. In the absence of ‘off-the-shelf’ packaged applications, CIOs tasked themselves with developing ‘integrated core operations systems’ focused on business transformation.

HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems. HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations, thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation platform’ built on a scalable and flexible applications architecture.

Solution Highlights

  • Integrated support of business process, applications and infrastructure, laying the foundation for process transformation
  • Unified data, systems and processes to improve efficiency of operations
  • Revenue and profit realization with an improvement goal of 8-9% growth
  • Higher visibility into operations leading to better utilization of assets
  • Unified customer information leading to improved revenue realization per customer
  • Better management of global contracts and higher customer satisfaction
  • Continuous monitoring of business benefits through pre-defined KPIs at every level
  • Shared services to manage and run operations and IT services to drive increased profitability


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What Customers Say

"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company

“I know we asked the HCL team to do this extra work which was not part of any official project or SOW and you just got it done for us.. I can’t tell you how much I appreciate this kind of gesture.. you could have pushed back and said ‘we are too busy with other things’ or got into a cost discussion (which would not have been unreasonable as it is extra work) but you did not, and also made several revisions at my request, to ensure the new menu views are perfect.. so hat’s off to you for accommodating this, in the midst of trying to keep to all the other deadlines.. Its all hugely appreciated and simply once more, reconfirms why HCL is such a great team to work with.. HCL just continues to surpass customer expectations.. the work they are doing right now is phenomenal”
- Vice President, Revenue Management, leading hospitality chain