At HCL, we understand that having experienced recession, the airline industry is struggling to win over residual uncertainty. Airline companies are looking for increased value and greater returns. For this, they need to be far more selective and demanding towards their IT partners. While delivery is important, ‘customer trust and experience’ in the relationship, also needs to be reshaped. The situation demands us to develop and deliver greater value, a complete experience and engagement. There is a need to permanently alter the ways of doing business and innovating customer experience.
Today, the focus needs to tilt towards capturing market share through The New Normal Flying Experience.
Today’s business landscape has changed fundamentally. Getting something done one time is easy, but sustaining that new standard consistently is a lot more difficult. This new normal requires a new kind of efficiency that is strategically built on innovations and enables businesses and organizations to simultaneously drive cost savings, improve productivity and expand their capacity for innovation. It is this increased default level of performance at HCL’s Airline Business Unit that results into The New Normal Flying Experience for its customers.
Experience 'The New Normal Flying Experience' coupled with HCL Service Lines