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Airlines

ABU logoAt HCL, we understand that having experienced recession, the airline industry is struggling to win over residual uncertainty. Airline companies are looking for increased value and greater returns. For this, they need to be far more selective and demanding towards their IT partners. While delivery is important, ‘customer trust and experience’ in the relationship, also needs to be reshaped. The situation demands us to develop and deliver greater value, a complete experience and engagement. There is a need to permanently alter the ways of doing business and innovating customer experience.

Today, the focus needs to tilt towards capturing market share through The New Normal Flying Experience.

Today’s business landscape has changed fundamentally. Getting something done one time is easy, but sustaining that new standard consistently is a lot more difficult. This new normal requires a new kind of efficiency that is strategically built on innovations and enables businesses and organizations to simultaneously drive cost savings, improve productivity and expand their capacity for innovation. It is this increased default level of performance at HCL’s Airline Business Unit that results into The New Normal Flying Experience for its customers.

Experience 'The New Normal Flying Experience' coupled with HCL Service Lines

HCL Airline service offerings and framework

 

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What Customers Say

"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company

“I know we asked the HCL team to do this extra work which was not part of any official project or SOW and you just got it done for us.. I can’t tell you how much I appreciate this kind of gesture.. you could have pushed back and said ‘we are too busy with other things’ or got into a cost discussion (which would not have been unreasonable as it is extra work) but you did not, and also made several revisions at my request,  to ensure the new menu views are perfect..  so hat’s off to you for accommodating this, in the midst of trying to keep to all the other deadlines.. Its all hugely appreciated and simply once more, reconfirms why HCL is such a great team to work with.. HCL just continues to surpass customer expectations.. the work they are doing right now is phenomenal”
- Vice President, Revenue Management, leading hospitality chain