Employees First, Customers Second - Introduction
http://employeesfirstbook.com/ The Employees First, Customers Second (EFCS) is a radical new philosophy by Vineet Nayar, CEO of HCL Technologies, a leading global outsourcing service provider. The philosophy is all about creating a unique employee organization, driving an inverted organizational structure, ensuring transparency and accountability within the organization, and encouraging a value-driven culture. HCL completes full circle of world-wide recognition for its Employee First philosophy with Hewitt Best Employer award in India and Asia; CRF 2008 Award in UK; Optimas and Global Services 100 Survey in the U.S. It has been named as one of 25 Best Employers in Asia" and ranked No. 1 Best Employer in India" by Hewitt in its 2009 Study.