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Help your customers realize maximum value from their CRM initiative- An SFDC and BITS CRM initiative

introduction to the topic

Is the CRM initiative aligned to the business vision and strategy?

Is the initiative providing the desired results at strategic as well as operational levels?

How can you help your customers to spend less time on handling data and more time on their customers?

How can you enable your customers to use a CRM platform that offers high ROI, quick deployment, high performance, real time collaboration?

Learn how you can leverage the BITS CRM consulting and SFDC practice capability to ensure the maximum benefit from their CRM initiative

HCL CRM consulting practice is a Thinking Partner for the customer, which provides Business Transformation Services based on the value driven engagement models. We have evolved into a mature practice with offerings in the field of CRM assessment, business improvement processes, package evaluation and selection, decision support system etc.

HCL is a "PREMIER consulting partner" to with a 300+ member global team. We have one of the largest numbers of certified consultants in the ecosystem. The practice has experience in delivering 40+ full life cycle projects in consulting, implementations, integrations, global roll outs and setting up of best in class support organizations.

Attend this session and learn how BITS CRM Consulting & HCL practice can help you become an integral part of your customer's CRM plans.


About the speakers

Samir Kapoor: Deputy General Manager, Head Practice

Deputy General Manager, Head Practice, HCL Technologies

  • PMP Certified with 18 years of rich experience in Program/Project management, application design and end to end project/product lifecycle management.
  • Leading HCL Sales Force and PPM (Project and Portfolio Management) Practices with over 400+ consultants
  • Has handled multiple engagements, GTM strategies with vendors, alliances, global transformation programs across multiple business lines
  • Has led CRM application development and implementation for key clients of HCL as Program Manager for concept to deployment initiatives
Vinay Dorle: Practice Lead - IT Transformation Services

Practice Lead - IT Transformation Services, HCL Technologies

Vinay is currently with Business & IT Transformation Services and is Practice Lead, Supply Chain Management. He has over 13 years of experience in the field of Business and IT Consulting, specializing in Logistics and Supply Chain Management. He has successfully completed numerous consulting assignments in the fields of Business Process Re-engineering, Performance Management and Package Implementation for clients in the Manufacturing and Retail industry verticals.

Thursday 24th November 2011


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