Making Mobility Work for You
introduction to the topic
In this, the fourth of CIO Straight Talk Interactive's series of CIO webinars, Messrs. Smaling and Srinivasan will describe how, in different ways in different industries, their companies have creatively used mobile technologies to gain a competitive advantage by enhancing customers’ experience.
Netherlands-based financial services giant AEGON is offering to its mortgage customers mobility solutions that is changing the way prospective home buyers are making home purchase decisions. This initiative has helped enhance AEGON’s mindshare in an industry known for shifting customer loyalties.
Qatar Airways, on the other hand, has enhanced its reputation as the world’s “Five-Star Airline” by creating personalized experience for its passengers through intuitive iPad-based mobile applications.
- Creative use of mobile technologies enabling enterprises to effectively engage with customers, employees and business partners
- Delivering improved and relevant services to customers by establishing 'customer connect' - Qatar Airways; a fairy tale in the skies
- AEGON’s mobile footprint - winning customer mindshare through the omnipresent mobile channel
- Ride the 'Mobile Tiger’ - why it’s important to stay the mobile course?
About the speakers
Kees has over 20 years of experience in ICT. He has diverse experience in insurance, general management, sourcing, change and people management. At AEGON, Kees has been largely instrumental in introducing mobility initiatives including apps that have been gained immense popularity in the Netherlands financial services industry.
Senior Vice President, Enterprise Transformation Services
Naresh Nagarajan is Senior Vice President and head of Ecosystem Business Incubation, a Corporate initiative at HCL Technologies. As head of EBI, he is responsible the strategy and business enablement of all Innovations (IPs), Partnerships and the incubation of HCL’s 3 Big Bets: Mobility, Big Data and Multi Channel commerce. In all, Naresh has more than 22 years experience in global IT outsourcing, strategy, senior management in IT, operations and delivery. His domain experience over 22 years covers Integrated Healthcare & Life Sciences (with specific domain focus on US healthcare), consumer centric industries, financial services and retail domains.
Srinivasan A T
CIO, Qatar Airways
Srini is responsible for all aspects of IT for Qatar Airways and its subsidiary companies. He is also responsible for IT at Doha international airport. Srini has spent over 28 years in IT with experience across manufacturing, service & aviation industries. At Qatar, Srini has spearheaded many mobility initiatives targeted towards delighting customers.