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Navigating the Clouds: Fortifying ITIL for Cloud Governance

Navigating the Clouds: Fortifying ITIL for Cloud Governance

Abstract
Cloud adoption promises to be an interesting journey for an enterprise with its luring benefits of on-demand models enabling faster innovation cycles. However CIOs are concerned whether existing ITIL based governance will be sufficient. These concerns have their foundation in availability, security, regulatory, compliance, data confidentiality, integrity, portability and a host of other issues that have come to center-stage with the introduction of cloud. While ITIL remains well suited to manage IT services, here we discuss the need for assessing and updating the existing processes, some more than others, to remain relevant and current with changing face of IT service delivery.

Excerpts from the Paper
Cloud  Governance  is  putting  together  decision-rights  and  accountability framework for adoption and sustenance of cloud in the IT organization that ensures  cloud  investments  generate  business value as well as cloud risks are measured, monitored and controlled. An ideal cloud governance model for an organization  will  ensure  that  an  enterprise  wide  reference  model  has  been established for consumption of cloud services.

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