The sudden and expansive of the COVID-19 pandemic has been a major setback to the world. In response, organizations at every level have activated their operational continuity plans in the attempt to ensure stability and productivity. This shift includes triggering major operational contingencies which are necessary to cope with the challenges this pandemic presents. The most prominent of these include suspending business travel, enacting company-wide work-from-home, and reorganizing global supply chains in the face of disruption.

However, the world can’t afford to stand still and has to adapt to these changing times. This is especially true for the shared services business which enables and support critical services, from healthcare to finance. The impact of the pandemic forces us to reassess the principles that underly our traditional structures and ask the tough questions. How will the COVID-19 pandemic effect the shared services industry? And perhaps, more importantly, how can organizations thrive in this new paradigm?