Skip to main content Skip to main navigation Skip to search Skip to footer

Judicial Departments Ride the CRM Wave – CRM's New Avatar : Siebel Case Management Solution

Judicial Departments Ride the CRM Wave – CRM's New Avatar : Siebel Case Management Solution

Abstract
Customer  Relationship  Management  (CRM) is a strategic management concept that has been widely adopted by Organizations worldwide from both the process and technology perspective. Organizations initially imbibed CRM concepts and re-engineered their processes to develop  a customer centric focus.  As Industries  evolved,  organizations  matured  and  so  did  their customers; resulting in complex  requirements from customers and rising expectations the dominance of the customer was  undisputable.  At this stage,organizations needed a catalyst to enhance their CRM processes and create  a  sustainable competitive advantage;  the catalyst was Information Technology. 

Excerpts from the Paper
Over the last  few years, judicial  departments have  been  beleaguered with an increasing number of cases,increasing number of courts per region and introduction of stringent compliance requirements. While trying to cope with the dynamic environment, Judicial Departments face  a  few  challenges that  adversely  affect  the Case Management process, hindering  the  efficient  execution  of cases. Key  Challenges (depicted below) faced by Judicial Departments pertain to Improving Operational  Efficiency,  Facilitating  access to information while addressing security requirements and architecting an agile and flexible IT  Architecture to address the dynamic requirements of a Judicial Department.

 

DOWNLOAD THE WHITEPAPER

Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.