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IT Outsourcing Transformation

IT Outsourcing Transformation

Abstract

IT Services have been an in-house function for most of organizations across the globe a decade ago. With rapid growth in new technologies and expansion of customer base, organizations were unable to adapt to changes relying solely on their in-house IT teams. This gave rise to external IT service providers and proliferation of multiple engagement models.  

Excerpts from the Paper
IT Industry has seen tremendous benefits by transforming the engagements into Managed Services. In a matured managed services engagement model, customer gets benefits not only in making a better strategy for the coming years but also gets cost effective and quality services from the service provider in partnership mode. This document provides a methodology for transforming staff augmentation model to managed services model. It contains detailed process for identifying and prioritizing the applications / projects / services for managed services model and then how to start the managed services engagement. Prioritization is done based on the weight assigned against numerous parameters.

 

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