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Vendor Profile Series for Cloud Professional Service Offerings

Vendor Profile Series for Cloud Professional Service Offerings

Abstract

HCL's strategy focuses not only on being a systems, or service, integrator but also on being a cloud service provider with unique offerings related to its engineering services heritage. Cloud infrastructure is rapidly commoditizing, and while HCL wants a role here, it is also leveraging its infrastructure knowledge as quickly as possible into a line of business (LOB) play for higher value added cloud services.

Excerpts from the Paper
HCL's journey to the cloud dates back to 2002 when it pioneered remote infrastructure management. This was extended in 2005 into  a program named Total IT outsourcing, a unique asset-light integrated infrastructure and applications management offering. Likewise, HCL started with Business Ready Infrastructure as a reference architecture implementation for private cloud in 2007, and moved over 30 customers into a private cloud for infrastructure management and monitoring. HCL has also partnered with independent software vendors (ISVs) by cloud enabling  and managing the SaaS-based delivery of their applications.
HCL is changing its go-to-market approach for cloud services because it sees buyer influence shifting from IT organizations towards various lines of business. The first key marketing message is that cloud initiatives must be value proposition-led, because a valid business case makes the cloud journey easier. Second, HCL  states that it emphasizes a collaborative approach with customers, in contrast with vendors whom it says claim to "know it all".

 

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