The future of the IT service desk is proactive, highly personalized and intuitive with irresistible customer experience, where issues get resolved faster, and with an efficiency that ensures that employees spend time on the business that matters. This means not only providing self-service but also avenues of self-healing at user machines through preventive & pre-emptive automations & checks.
Enterprise digitalization is bringing increasing level of flexibility and personalization to the workplace, and complexity that the traditional IT service desk may find itself unable to support & will perish as being costly, ineffective and business irrelevant.
Download this newsletter to understand how your traditional IT service desk can reinvent itself by leveraging the very forces that threaten to render it obsolete.
- Why evolving your service desk is necessary
- What will be the new face of the IT service desk?
- HCL’s framework to build the service desk of the future