Only a happy agent will be able to ensure a happy customer. Agents act as the face of the businesses when they interact with the customers and therefore it is essential that the interaction is pleasant for the customer. Unlike robots the agents vary in terms of skill, mood, and availability. This variance can end up with customers getting lower overall experience.
Agent.X is a suite of products focused on availability, assistance and augmentation of agents for superior and effortless Agent Experience. Download the datasheet to know how Agent.X can change the paradigm of agent experience and ultimately drive value for business.
For more information, please reach out to us at Contact.FluidCC@hcl.com