AI:1 - Empowering agents to focus on high value tasks | HCLTech

AI:1– AI Driven CX

Time is a crucial element while providing services to the customers, be it customer's time or the time taken by agent for issue resolution. Agents spend at least 20-30% of calls doing mandatory authentication and simple transactions such as answering FAQs and data retrievals. This inadvertently leads to delay in issue resolution and poor customer experience.

AI:1 Is the suite of AI driven automations that lets the Bots relieve agents of low value tasks and focus on high value revenue generating tasks. Download the datasheet to know in detail about AI:1.

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