Fluid CCI: Contact center intelligence | HCLTech

Introducing Fluid CCI (Contact center Intelligence) solution offerings from HCLTech, Vonage and AWS. Enterprises running on large premise-based contact center platform with thousands of agents can now equip themselves with next-gen cloud-based solutions, to quickly elevate the customer experience with ease.

Fluid CCI solution provides the much-needed digital leadership in these challenging times on a pay-per-use model, thus giving faster ROI to businesses. Fluid CCI offers next-gen solutions such as Conversational AI, Real-time & Historical Analytics which seamlessly blend in with client’s existing premise platforms to provide personalized customer experience without any impact to existing IT systems or architecture.

For more information, please reach out to us at Contact.FluidCC@hcl.com

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