The contact centers of future will be flexible, modular, and asset-light designed to deliver effortless and superior experiences for agents, businesses and customers. They will need to incorporate new capabilities such as AI, Analytics, and Automation aligned with the market needs and digital technology evolutions on a regular basis.
We at HCLTech call this total experience (TX) framework as Fluid Contact Center or in short FluidCC. Download the FluidCC datasheet to know in detail about the framework and suit of offerings.
For more information, please reach out to us at Contact.FluidCC@hcl.com