Measuring promises against reality

The changing role of enterprise IT and rapidly growing first generation IT outsourcing activities in Europe has given rise to a new age in IT outsourcing. Consequently, sourcing strategies are changing. Today, instead of monolithic and black box outsourcing engagements, companies are looking for more flexible, agile and transparent contracts. As a result, new age outsourcing contracts have started taking into consideration multiple scenarios that enterprises will encounter as they move to a more complex and hybrid IT environment.