Ziva: Accelerating Banking 4.0 Transformation

Ziva is an AI-based conversational banking assistant product from HCLTech, which replaces/augments traditional touch-based DTMF experiences with Natural Language (NLU) driven conversational Banking capabilities. Ziva is omnichannel and offers standardized, consistent conversational AI self-service across voice, chat, mobile, and social channels. Ziva can support multi-language capabilities and offers a business-friendly UI to configure Next Best Actions (NBA) and error handling mechanisms.

Ziva is built with the forward looking features required to elevate your customer experience and provide you with digital acceleration to stand out amongst the competitors.

For more information, please reach out to us at Contact.FluidCC@hcl.com

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Ziva: Conversational banking assistant

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