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RETHINKING SUPPORT IN AS-A-SERVICE ECONOMY WITH COGNITIVE PRODUCT SUPPORT

RETHINKING SUPPORT IN AS-A-SERVICE ECONOMY WITH COGNITIVE PRODUCT SUPPORT

Imagine a world without the need for product support.

In an ideal landscape, companies strive to develop good products that require minimum or no support, thereby improving customer satisfaction and reducing support time spent.

HCL has partnered with HfS Research to offer an eight-step approach for migrating from a legacy system to an analytics-driven, ‘As-A-Service’ framework. This approach enables the product support process to be more intelligent by leveraging analytics and automation, enhancing responsiveness and reducing costs.

Cognitive Product Support helps to achieve:

  • 40% reductions in labor cost
  • 15-20% improvements in MTTR
  • 30% increase in productivity

Are you geared to innovate product support to streamline the support pipeline via an outcome centric model service levels and optimize your support processes to drive operational excellence.

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