For our client, an Energy and Gas giant, the legacy contact center solutions were impeding the delivery of modern experiences. The client was therefore unable to take the employee experience to the next level. Agents spent substantial time in after call work such as case creation. The static architecture was not flexible to scale for the increase in agents and call volumes.
Download the success story to learn how their partnership with HCLTech helped them unchain from the existing roadblocks and deliver cost effective solutions with ROI.
For more information, please reach out to us at Contact.FluidCC@hcl.com