Overview
Technology companies are investing more aggressively in AI than any other industry, not only to transform their own operations but to create the next generation of AI-powered products and services for customers.
This Technology Sector Spotlight examines how technology organizations are advancing Responsible AI, accelerating AI readiness, modernizing infrastructure and leveraging ecosystem partnerships to bring scalable AI solutions to market. Based on insights from more than 200 technology-sector leaders, the research reveals what separates organizations successfully scaling AI from those struggling to operationalize it.
AI Investment is Accelerating. Enterprise Impact Depends on Readiness.
Technology companies view AI differently than most industries.
The challenge is no longer whether to invest in AI, but how to build the operational foundations needed to scale it successfully. Rather than using AI primarily for efficiency gains, technology organizations increasingly see AI as a driver of product differentiation, customer experience enhancement and new revenue creation. As a result, AI investment levels significantly exceed those observed across other sectors.
Organizations are responding by accelerating AI readiness initiatives:
Have evaluated GenAI and Agentic AI technologies.
Have created cross-functional AI teams or centers of excellence.
Report Responsible AI maturity initiatives already underway.
Technology Sector AI Benchmarks at a Glance
Of IT spending is allocated to AI, compared with 21% across other industries.
Rely on ecosystem partnerships to scale AI workloads.
Have conducted extensive research into GenAI and Agentic AI solutions.
Have established AI centers of excellence or cross-functional AI teams.
Work with IT services and solutions partners to overcome AI skill gaps and execution challenges.
Say many legacy workloads still require modernization.
AI Leadership is Colliding with Scaling Challenges
The barriers between AI experimentation and enterprise-scale execution
Despite leading the market in AI investment, technology organizations continue to face significant obstacles as they move from AI experimentation to enterprise-scale execution.
According to the research, the most common barriers include:
- 49%-Security vulnerabilities unique to AI systems
- 35%-Data quality, quantity and accessibility challenges
- 29%-Lack of transparent AI cost monitoring
- 28%-Performance and reliability concerns at scale
As technology providers increasingly deliver AI-powered products and solutions to customers, overcoming these challenges is becoming a strategic imperative.
The Right Foundation
Modernization is mission critical
As technology companies bring AI-powered products and services to market, modernization has become a prerequisite for success. AI readiness begins with a modern application and infrastructure foundation, while cloud modernization strategies are helping organizations gain access to the infrastructure required to develop and scale AI workloads successfully.
The research found:
- 87% say many legacy workloads require modernization.
- 62% expect all or most legacy applications to be modernized over the next several quarters.
- 58% report personal stress associated with the scale of modernization efforts.
The Right Partners
Ecosystem partnerships are accelerating AI success
One of the clearest findings in the research is the growing importance of strategic partnerships.
Even organizations with significant technical talent and substantial AI investment are relying on partners to accelerate execution, and as AI ecosystems continue to evolve, these partnerships are emerging as a critical component of sustainable growth.
- 85% work with IT services and solutions partners.
- 94% say partnerships improve AI cost management.
- 92% report stronger business outcomes through these relationships.
- Accelerate time-to-market
- Close AI skills gaps
- Improve AI economics
- Scale customer-ready AI solutions
Where Does Your Organization Stand?
Benchmark your AI readiness against leading technology companies
Benchmark your organization's AI readiness, Responsible AI maturity, modernization strategy and ecosystem approach against leading technology companies.
Download the Technology Sector Spotlight edition of The AI Impact Imperatives, 2026 to explore the data, insights and recommendations shaping the next phase of enterprise AI adoption.
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