HCL in India
India’s role in the explosive growth of the IT industry is well known. Indian IT firms contributed to almost every sphere of America’s scientific and technological achievements in California’s Silicon Valley in the 1980s and 1990s, and they introduced shared services and outsourcing concepts. Even as other developing countries emerge as major rivals, India has maintained its competitive edge, holding on to its spot as the destination of choice for nearly 80 percent of European and U.S. firms that outsource. Low costs and a diversely skilled and talented English-speaking workforce are just part of the reason. Just as important is a customer-centric approach among Indian IT firms, which results in innovative, customized solutions in their partnerships. Much of tomorrow’s success, however, will depend on new domain solutions and technology platforms.
HCL is proud to be part of India’s heritage of IT innovation. In 1976, when there were only 250 computers in the country, Shiv Nadar, the founder of HCL, led a team of eight young people who passionately believed in the power of information technology and the potential to create a thriving IT industry in India. From that vision, born in a Delhi “barsaati” (a small rooftop room), has grown a global enterprise. Today, leading IT research and advisory firms report that HCL is one of the top five Indian IT service providers. In India, HCL serves Union Bank, Punjab National Bank, National Stock Exchange, Deutsche Bank, Kotak, and several conglomerates in the financial services sector; NTPC, Indian Oil, and National Informatics Centre amongst others in the public sector; and Eureka Forbes, Future Group, and Oxford University Press amongst other large businesses.
Several principles at the core of HCL have contributed to the success of these engagements:
Employees First. Our unique management philosophy, based on trust and transparency, empowers frontline employees to create value for customers every day. This thinking — described in the best-selling book Employees First, Customers Second: Turning Conventional Management Upside Down (Harvard Business Press, 2010) by former CEO Vineet Nayar — has created a distinctive culture of employee-driven innovation. We call it ideapreneurship, and it is yielding excellent business outcomes for both HCL and our customers.
Relationship Beyond the Contract. Technology is constantly changing, often making even the best contracts appear outdated or ill-conceived. That’s why at HCL we focus on developing relationships beyond the contract — not just by optimizing costs or enhancing efficiency but by thinking well into the future on behalf of our customers. Alt-ASM — our alternative approach to managing applications — and Enterprise Function as a Service (EFaaS) — our integrated end-to-end proposition for IT and business services across business functions — are just two of several initiatives in this direction.
Global Delivery, Local Center of Gravity. “Think global, act local” drives our strategy for serving customers and partners in every region. Through global/local Centers of Excellence, the creation of talent pools in local markets, and the cultivation of an ecosystem of local and global partners for pioneering new propositions and delivery frameworks, HCL provides value to customers well beyond cost optimization.
As it pursues economic growth, HCL never wavers in its commitment to employee well-being, environmental responsibility, and society at large. HCL has been widely recognized for its contributions to India’s business and societal goals:
HCL’s APAC Customer Advisory Council. This group helps HCL align solutions with local market requirements and serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices. The Council has been recognized through several awards — including the Forrester Groundswell Award in the B2B category — for the trust it fosters between HCL and its customers.
Creating world-class leaders. In 1994, with a mission to develop global leaders in India through focused philanthropy, Shiv Nadar established the Shiv Nadar Foundation. Today it is one of the largest philanthropic institutions in India. The foundation is investing generously in creating leadership institutions that serve urban and rural populations: Vidya Gyan, which nurtures leadership in rural India; Shiv Nadar Schools, which creates a community of independent, lifelong learners; Shiv Nadar University, which specializes in specific disciplinary areas and develop a broad-based learning foundation; and SSN College of Engineering, which has created leaders in diverse fields since 1996.
Recently, BNP Paribas Wealth Management, headquartered in Paris, awarded Shiv Nadar the 2013 Grand Prix for “Individual Philanthropy,” making him the first Indian to receive this honor. For more information, visit http://www.shivnadarfoundation.org.
Nurturing employees. HCL’s Learning and Development Group helps employees become effective leaders and drive positive business outcomes. HCL Certified Professional Program for young graduates, Collaborative Value Creation Program, Career Coaching, and Onsite Success to develop cultural competence are among several learning programs HCL offers its employees.
Backing socially responsible business models. HCL takes corporate citizenship seriously, initiating and participating in various community development, community giving, and advocacy programs. HCL is part of the governing body of the Public Health Foundation of India, a think tank on policy issues and standards in public health education. Through a concert series, launched in 1998, HCL provides a platform for young Indian classical artists. We work with NGOs, such as Udayan, dedicated to serving underprivileged children. In 2013, HCL won the Asia-Pacific Enterprise Leadership Award (APELA) for its achievements in the areas of sustainable development and corporate social responsibility.
Leading “green” initiatives and renewing the ecosystem. HCL aims to achieve LEED certification for its ongoing building operations in India. Reducing water consumption, installing energy management systems, and enforcing policies related to sustainable purchasing, waste management, indoor air quality, and green cleaning are among many environmental initiatives at HCL. We continue to invest in technologies and competencies that reduce our carbon footprint, and we pass the efficiencies on to customers. We have been recognized for our environmental stewardship through numerous awards, such as the Cloud Leadership Award — INFLEXION 2013, Cisco Rainmaker Award, EMC World Forum — Best Project, and many others. For more information, visit http://www.hcltech.com/socially-responsible-business.
HCL scored 70 in the 2013 Climate Disclosure Leadership Index (CDLI), higher than the average. Our strategy to encourage all entities with which we interact to comply with these standards — our suppliers and vendors, senior management, academia, industry partners, and civil bodies — has given us a deeper understanding of our environmental priorities.
- Supporting catalysts for social change. When our employees expressed the desire to reach out to the less privileged, we responded, creating the HCLT Foundation to enable sustainable livelihoods for children, youth, and women. An employee group called the Catalysts for Social Change partnered with the foundation to establish an initiative called the Power of One. This initiative has involved 9,800 volunteers, who have devoted more than 72,000 hours to around 45,340 beneficiaries. Other key achievements include a partnership with the United Nations, in which HCL employees delivered life skills training to 1,200 students.