HCLTech Microsoft CX Forum: AI-Powered Contact Centres

Modernizing Citizen Engagement Through AI-driven Contact Center as a Service

Overview

Join HCLTech and Microsoft for an invitation-only CX Forum session bringing together leaders from UK Central Government agencies to discuss the future of AI-powered citizen engagement. The event will feature insights from Ordnance Survey, HCLTech and Microsoft, alongside peer discussions on modernizing citizen services through intelligent contact center transformation.

Event Details:

Date: September 23

Time: 9:30 AM - 3:00 PM

Venue: Sutherland Room, The Stafford London, 6-18 St James's Pl, London SW1A 1NJ, United Kingdom

Please note - Seats are limited and will be allocated on a first-come, first-served basis. We encourage you to register early to secure your spot. Submitting your registration indicates your interest in attending; your participation will be confirmed separately via a calendar invitation.

Register Your Attendance

I acknowledge that I am not a U.S. Federal Government employee or agency, nor am I submitting information with respect to or on behalf of one.

Why are we asking you this?

HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at HCLFederal@immixgroup.com

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Why Attend?

Gain practical insights from leaders driving transformation across the UK public sector.

Learn from a proven success story

Hear how Ordnance Survey transformed its contact center in just six months with HCLTech and Microsoft.

Explore the future of AI-powered citizen engagement with HCLTech

Understand how AI, automation and cloud technologies are reshaping public service delivery.

Hear Microsoft's strategic vision

Executive briefing on the Dynamics 365 Contact Center roadmap and future innovation.

Engage with your peers

Exchange perspectives with leaders from across Central Government in a private, executive setting.

Shape your transformation journey

Discover opportunities to accelerate innovation through collaborative initiatives and Microsoft-backed Proof of Concepts.

Speakers

Alex Alderson

Contact Center Manager, Ordnance Survey

George Painter

Contact Center Knowledge Manager, Ordnance Survey

Caroline Haydock

Contact Center Team Manager, Ordnance Survey

Andrew Clough

AI Business Process Director - Public Sector, Microsoft

Roger Chidwick

Sales Director EMEA, Microsoft CCaaS, HCLTech