AI adoption is accelerating across Retail and CPG. Yet as organizations invest at unprecedented scale, many are struggling to turn AI ambition into measurable business impact.

In an era of persistent disruption, competitive advantage is shifting from planning accuracy to the ability to sense and act on changing physical conditions across the value chain

CPG manufacturing is moving beyond periodic control and batch-based optimization toward continuous intelligence, where quality, throughput, maintenance and supply decisions are shaped in real time

In Retail and CPG, supply chain transparency is becoming a core lever for resilience, trust and faster operational decision-making

The next leap in CPG manufacturing will come from plants that can detect, interpret and respond to operational problems before downtime spreads across production

The next disruption in commerce will not come from another channel. It will come from AI agents that search, recommend and increasingly transact on behalf of the customer.

Procurement in Retail and CPG is becoming a strategic decision engine for margin protection, supply resilience and better buying in volatile markets

Retailers and CPG brands no longer need more channels. They need one commercial operating model that connects customer intent, inventory, fulfillment and service in real time.

Meet HCLTech at The Consumer Goods Forum to explore AI-led, data-driven and sustainable solutions shaping the next generation of consumer goods enterprises.

As AI becomes the new interface between shoppers and brands, Retail and CPG leaders must balance trust, authenticity and agent‑driven personalization while rapidly scaling AI with clear ROI

HCLTech built a ServiceNow CoE for a global enterprise, driving governance, agility, and platform consolidation to boost efficiency and enable scalable innovation.

A global F&B firm partnered with HCLTech to automate IT ops, cut cloud costs by 30%, reduce incidents by 95% and scale efficiently across 76 countries.