Retail
HCLTech Retail Hub: powering real-time diagnostics across 1,000+ stores
Self-service diagnostics cut delays, enhance accuracy across 1,000+ stores
Simplification, flexibility and a 40% reduction in IT operating costs
HCLTech enabled Keurig Dr Pepper’s IT merger with a hybrid cloud architecture and standardized infrastructure, developing a 40% reduction in IT operating costs.
Modernising contact center to deliver smarter, faster and improved experiences
How a leading retailer transformed rising call volumes and stalled IVR modernization into a 34.9% containment boost and real-time insights with HCLTech CCaaS Solutions
Driving human-AI harmony: Copilot contact center elevates customer experience
55% self-service resolution, 100% intent accuracy boost and 350 agents onboarded for seamless customer support
Streamlining operations with Oracle Cloud Infrastructure
Modernizing Oracle E-Business Suite for a global packaging leader
Unified incident management: Elevating stakeholder experience globally
Centralized food prep boosts traceability, FSMA compliance and efficiency for a leading US grocery chain through HCLTech’s integrated commissary model.
Transforming IT support for a leading retail chain
Retail IT reimagined: 95% first call resolution, 20% ticket auto-resolve, 90% ESAT—automation and proactive support scaled ops across 20K+ stores with zero added capacity.
Gemini Code Assist improves test coverage by 60% and speeds delivery
AI-powered Gemini Code Assist boosts dev speed by 25%, test coverage by 60% and automates 80% of scripting, driving faster, leaner and smarter middleware innovation.
AI ignites a 100% quality leap in global pizza chain
Discover the Pizza Joint Initiative (PJI) by HCLTech, showcasing innovative solutions that significantly boost customer satisfaction and streamline operations in the pizza industry.
Improving customer experience through streamlined global IT operations
Maximize IT Modernization
Transform CX with a flexible omnichannel-platform
Integrate web and mobile strategy
Remote management technology helps global retailer improve performance
In today's retail, seamless service is vital. A robust POS system ensures smooth transactions and compliance, crucial for global retailers facing service delays and disparate systems
