Enabling unified enterprises worldwide
Overview
A perfectly orchestrated Service Integration and Management (SIAM) process is essential for unraveling the complexities of a modern enterprise. SIAM seeks to unify and orchestrate diverse supplier and service functions. This fosters a seamless harmony of people, processes and technologies.
At HCLTech, we specialize in delivering top-notch SIAM solutions to streamline and optimize your Enterprise service management. With our SIAM Centre of Excellence, we have crafted a comprehensive range of services to meet your unique business requirements. Our approach focuses on simplicity, effectiveness and a deep understanding of your organization.
Our Areas of Expertise
Our decades of experience with leading clients and extensive suite of industry-aligned consultancy solutions empower you to harness the full potential of your organization
SIAM Consulting and Advisory
Fuel your SIAM journey with data-driven guidance, research-backed consulting, strategic planning, capability development, roadmap creation and comprehensive IT environment assessments
SIAM Implementation
Enabled by our Center of Excellence (CoE), from solution design to seamless implementation and continued post-implementation support – we deliver to your needs from a single business unit
SIAM Orchestration
Foster end-to-end service orchestration, process management, governance, service assurance and collaboration, to deliver value, while focusing on your core business
SIAM Training Services
Empower your employees to excel in multi-sourced environments through our flexible, industry-led SIAM training courses, providing practical insights for day-to-day application
What We Offer
Our enterprise SIAM product suite offers a comprehensive solution stack for an end-to-end orchestration of complex IT ecosystems.
Plug-and-play integration systems
Automated service orchestration
Digitized governance
Event
Intelligent Integration: AI, SIAM and the New Rules of Governance
AI is transforming how services are delivered, integrated, and governed. In multi-supplier SIAM ecosystems, both opportunities and risks grow. This virtual event from HCLTech and Scopism explores how to harness AI for innovation and efficiency while ensuring governance frameworks evolve. Industry leaders will share insights on SIAM’s role in AI adoption, governance challenges in complex supplier landscapes and practical steps to unlock measurable value. With enterprise examples from HCLTech and a governance blueprint from Scopism, the session offers co-branded recommendations to help IT leaders, service integrators, and governance professionals turn AI innovation into sustainable business value through Intelligent Integration.
Speakers
CEO and Founder,
Scopism
Claire Agutter is a service management consultant, trainer, speaker, and author with 20+ years of experience. She founded Scopism, leading SIAM publications, events, and consultancy, and built the global SIAM community, including the Foundation and Professional Bodies of Knowledge. Recognized annually since 2018 as one of Computer Weekly’s most influential women in UK tech, she was named an HDI Top 25 Thought Leader in 2024 and shortlisted for Computing’s Women in Tech Excellence award.
Director – SIAM Presales
HCLTech
Aushdeep Gupta is a seasoned IT leader with over 23 years of experience. He currently heads the SIAM presales at HCLTech. He specializes in end-to-end Service Integration and Management (SIAM) implementations, including process design, automation, governance, reporting, performance management, and cross-supplier collaboration.
As one of the core inventors of HCL’s Gold Standard Methodology (US Patent: 20120323639), Aushdeep has been instrumental in shaping industry-leading SIAM frameworks. He has successfully led large-scale transformations across diverse industries, enabling organizations to drive accountability, improve service performance, and unlock greater business value from their IT ecosystems.
Director – SIAM Practice
HCLTech
Prashant Bhat brings over 25 years of experience in IT, spanning consultancy, service management, transformation programs, process re-engineering, product management, and core IP creation. His career covers application development, infrastructure, network and security operations, as well as large-scale deployments. He has successfully led IT transformation programs in complex, multi-supplier environments, applying SIAM frameworks and principles across multiple industries. This breadth of experience underpins his current role at HCLTech, where he focuses on developing next-generation solutions in the service management space.
Resources
A Look Back on a Decade of Turning Complexity into Competitive Edge
Ten years ago, SIAM was a buzzword. At HCLTech, we redefined it, transforming multi-supplier IT chaos into a competitive advantage for global enterprises.
Major agribusiness company deploys HCLTech Enterprise SIAM
HCLTech enabled seamless service orchestration over a unified platform
