From Insight to Impact: How We Transform Global Capability Centers
The most successful global organizations continuously innovate, adapt and deliver greater value every day. Establishing Global Capability Centers (GCCs) is a proven way to accelerate this transformation. At HCLTech, we understand that every GCC journey is unique. That's why we help you build AI-first, global capability centers that drive agility, resilience and next-generation value creation.
We encourage a mindset of experimentation and cross-cultural collaboration – empowering enterprises to enhance competitiveness, operational efficiency and market responsiveness. Our technology and talent ecosystem strengthens your digital core and builds future-ready capabilities.
Every GCC solution we design is centered around your unique needs, evolving into an innovative-led, value-orchestrating ecosystem that powers enterprise reinvention and long-term growth.
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Why Choose HCLTech for Your Global Capability Center
HCLTech is recognized for delivering exceptional value through:
- Experience, scale and domain expertise in GCCs
- Deep understanding of diverse engagement models for global capability centers
- Flexibility beyond the contract
- Skills on tap — readily available talent for your global capability center
Our comprehensive approach creates integrated solutions that transform how global capability centers operate and deliver value to their parent organizations.
Years of GCC experience
GCC clients
Employees engaged
Innovation labs
Real Results in Action
Insights to Inspire Innovation
Ready to Transform Your Global Capability Center?
Contact us to start your journey.
Frequently Asked Questions about Global Capability Centers
Global capability centers (GCCs) are fully owned and operated offshore units established by multinational organizations in another country. They play a critical role in driving digital transformation, enterprise-wide efficiencies and innovation through advanced technologies like AI, data analytics and automation. GCCs also provide scalable access to global talent and help organizations build future-ready business models with global reach and strategic depth.
At HCLTech, we offer GCC lifecycle services, partnering with organizations through every stage of their GCC journey, from advisory and setup, through operations, transformation and strategic exits. Through strategic partnership and stage-wise solutions, we accelerate clients' journey from set up to AI-driven autonomous hubs while maintaining corporate identity, ensuring seamless alignment with organizational objectives and positioning their GCC as a key enabler of corporate growth strategy.
HCLTech partners with a broad ecosystem of technology providers, start-ups, academic institutions and business collaborators globally. These partnerships focus on driving innovation and delivering industry-specific solutions.
We design GCC maturity models by aligning with each client’s strategic objectives, industry requirements and growth ambitions. Our approach starts with foundational support and moves on to GCCs becoming AI-driven strategic innovation hubs, delivering measurable value, adaptability and seamless integration for the parent organization.
We serve clients across diverse industries, including financial services, automotive, healthcare, retail, manufacturing and technology. Our industry-specific expertise enables us to design and operate GCCs that address unique sector challenges while driving innovation, compliance and operational excellence for each client’s global business.
Global Capability Centers (GCCs) manage a wide range of functions that have evolved from basic support services to highly strategic and transformational roles. These functions include technology and IT services, data and analytics, finance and accounting, human resources, customer operations, procurement and supply chain management, legal and compliance, product engineering and innovation and strategic transformation and program management.
We drive GCC transformation through our industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. Our approach focuses on modernizing operations, integrating AI and automation, enhancing talent strategies and fostering a culture of innovation. This enables the enterprises to unlock new value and future-proof their global capability centers.
We embed AI and Generative AI into GCC operations to automate processes, enhance decision-making and drive innovation. Our proprietary frameworks, such as Enterprise AI Foundry and AI Force, help clients streamline workflows, improve productivity and unlock new business models, ensuring their GCCs remain competitive and future-ready.
We ensure GCC efficiency and agility through process optimization, automation and continuous improvement frameworks. We leverage generative AI to automate workflows, enhance creativity and accelerate solution development. With Agentic AI, we empower enterprises to deploy autonomous, self-driven systems that seamlessly integrate with human teams. Our expertise helps clients harness these technologies to boost productivity, adaptability and innovation across their organizations.
HCLTech is a leader in GCC lifecycle services, partnering with organizations through every stage of their GCC journey, from advisory and setup to operations, transformation and strategic exits. With over 20 years of experience and more than 250 GCC clients across various industries, we understand that every GCC has unique requirements. Our 70+ Innovation Labs and Centers of Excellence (CoE) serve as a foundation for co-innovation, allowing GCCs to quickly develop and deploy new use cases. Through this integrated approach, we empower GCCs to evolve into autonomous, AI-enabled, and sustainable hubs that drive transformation, accelerate scalability, and create measurable long-term value for their parent organizations.
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