Global capability centers (GCCs) are offshore hubs established by multinational organizations to centralize and manage key business functions such as IT, engineering, R&D, finance and shared services. At HCLTech, we see GCCs as strategic assets that drive efficiency, innovation and scalability while enabling clients to leverage global talent and expertise.

We provide end-to-end GCC services, from strategy and consulting to setup, transformation and ongoing operations. Our portfolio includes technology modernization, talent acquisition, managed services, digital platforms and engineering and R&D services. We tailor our solutions to help clients achieve operational excellence, agility and sustainable growth.

We partner with leading technology providers across cloud, AI, enterprise applications and cybersecurity, including Sitecore and other global innovators. Our strong tech ecosystem and certified consultants enable us to deliver robust GCC solutions, ensuring clients benefit from the latest advancements and best-in-class platforms.

We design GCC operating models by aligning with each client’s strategic objectives, industry requirements and growth ambitions. Our approach blends global best practices with local insights, focusing on agility, governance and scalability. This ensures every GCC setup delivers measurable value, adaptability and seamless integration with the parent organization.

We serve clients across diverse industries, including financial services, automotive, healthcare, retail, manufacturing and technology. Our industry-specific expertise enables us to design and operate GCCs that address unique sector challenges while driving innovation, compliance and operational excellence for each client’s global business.

GCCs typically manage a wide range of functions, including IT services, software engineering, R&D, finance, HR, procurement, analytics and risk management. Our experience shows that GCCs increasingly support advanced digital transformation initiatives, innovation labs and enterprise-wide projects to accelerate business outcomes for their parent organizations.

We drive GCC transformation by combining deep domain expertise, advanced technology solutions and proven change management. Our approach focuses on modernizing operations, integrating AI and automation, enhancing talent strategies and fostering a culture of innovation. This enables clients to unlock new value and future-proof their global capability centers.

We embed AI and Generative AI into GCC operations to automate processes, enhance decision-making and drive innovation. Our proprietary frameworks, such as Enterprise AI Foundry and AI Force, help clients streamline workflows, improve productivity and unlock new business models, ensuring their GCCs remain competitive and future-ready.

We ensure GCC efficiency and agility through process optimization, automation and continuous improvement frameworks. Leveraging our experience and digital toolsets, we help clients streamline operations, enhance collaboration and rapidly adapt to changing business needs—empowering their GCCs to deliver consistent, high-impact results in dynamic markets.

Our difference lies in our deep domain expertise, flexible engagement models and commitment to client success. We combine transformational consulting, advanced technology and a robust talent ecosystem to deliver tailored GCC solutions. Clients value our proactive approach, transparency and ability to deliver measurable outcomes beyond contractual expectations.