Overview
Frontline workers play a critical role in keeping businesses running. However, their unique needs have often been overlooked during workplace transformations. Traditional approaches have been non-inclusive, siloed and ill-suited to the work patterns of frontline employees who operate in diverse environments. Challenges include limited access to cutting-edge technology, inadequate training and difficulty in contextualizing information due to unconventional work schedules. However forward-thinking organizations now recognize the power of IT and workplace transformation initiatives. By integrating GenAI, ML, RPA and NLP, we can enhance frontline workers’ productivity, experiences, wellness and safety.
HCLTech Fluid Workplace is dedicated to optimizing human potential with inclusive and sustainable workplaces. We bring together a human-centric approach and Generative AI technologies to enhance collaboration and engagement for both desk and frontline workers.
Partnership Ecosystem
With strong partner engagement we enable enterprises by enhancing the user experience for frontline workers. The joint proposition delivers a comprehensive solution for the entire value chain. Covering aspects like industry-specific mobile devices, consulting, logistics, frontline platforms and management while building an environmentally sustainable frontline workplace.
Microsoft
Enhances the frontline worker experience with purpose-built solutions that improve engagement, workflow and security across the organization.
Key Challenges with Frontline Workforce
Disconnected workforce
Lower productivity and disengaged workers as they find it difficult assessing information
Inefficient onboarding
Organizations face challenges onboarding, training and retaining a distributed workforce
Staying protected and compliant
Uneven security practices, outdated IT and information silos increase risk
Manual processes
Manual processes and outdated digital tools hinder efficiency
Lack of purpose-built devices
Workers use multiple devices and workarounds to complete tasks
Employee well-being
Health and well-being of frontline workers may be jeopardized by erratic work schedules and unfavorable working conditions
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Leadership Perspective
“We focus on crafting persona-based workplaces that deliver stellar employee experiences while ensuring both higher productivity and improved employee well-being as well as work-life balance. Our commitment to innovation transforms workplaces into dynamic ecosystems that empower progress, placing individuals at the forefront of collaboration and creativity.”
Rakshit Ghura
Senior Vice President & Global Head Digital Workplace and Unified Service Management Business Unit, HCLTech
Capabilities
Consulting
- Persona assessment
- Application identification and provisioning
- UEM strategy and designing
Software solutions
- MS Teams powered Walkie Talkie provides real time communication with instant PTT (Push-To-Talk) Manage workforce scheduling using Shifts app
- Tasks for simplified task management
- Enterprise grade security & Microsoft Endpoint Manager (MEM) for all devices
Management
- Service Desk
- Field services
- Proactive monitoring
- Onboarding and device management
Sustainability
- ACE framework
- Sustainability dashboard
- Buy-back of devices
- Certified refurbished devices
- Secure recycling of device
Warranty and Repair
- Software and security updates
- 24x7 Tech Support
- Advanced device replacement
- Proactive battery replacement service
Business Benefits
Digital workplace transformations that include frontline workers can unlock a world of benefits to enterprises.
Cost Optimization
Reduce losses from human error, miscommunication and skill gaps among frontline employees
Enhanced Productivity
Industry best technology significantly improves efficiency and reduces the turnaround time for regular task
Improved Experience and Retention
Tech assisted unifying experience instills employee trust, makes them feel cared for and connected with the larger organization
Frontline Workforce FAQs
Frontline workforce transformation refers to the process of empowering field workers with digital tools and technologies to enhance their productivity, streamline processes and improve customer experiences. It involves adopting solutions tailored to the unique challenges faced by frontline workers.
Frontline workers play a critical role in sectors like transport, logistics, utilities and public safety. By digitizing their workflows, organizations can achieve faster resolutions, better customer service and overall operational efficiency. It’s essential to recognize their distinct needs and provide technology that suits their working conditions.
Laptops and tablets built for changeable weather conditions and remote field locations are ideal for frontline workers. These devices offer full-shift operation between charges, improving productivity. Additionally, communication tools like Microsoft Teams can enhance collaboration and streamline processes.
A well-executed transformation positively impacts customer experiences. Faster response times, accurate information and seamless interactions lead to higher satisfaction. By prioritizing frontline workforce empowerment, organizations can deliver better service and drive business outcomes.
Contact Us
Talk to our experts
To successfully bring human centric digital transformation into your organization, please write to us at dwp@hcltech.com
