AI transformation in customer experience

| May 20, 2025

AI transformation in customer experience

Vik Singh, CVP, Copilot Applications, Microsoft, Alan Ross, Partner, CX Applications, Microsoft and Carol Criner, Senior Vice President, Tech Industries, HCLTech

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AI transformation in customer experience

AI revolutionizes customer experience with personalization and speed.

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Vik Singh, CVP, Copilot Applications, Microsoft, Alan Ross, Partner, CX Applications, Microsoft and Carol Criner, Senior Vice President, Tech Industries, HCLTech

HCLTech ERS DDMS Client Overview

Industry coverage for ERS DDM services

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Trusted by global leaders for our digital design and manufacturing services

Design-for-Testability: The new strategic imperatives for the semicond...

Vijayaprabhuvel Rajavel of HCLTech on DFT, testing, silicon trust dependable

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Vijayaprabhuvel Rajavel, Technical Architect and Engineering Program Manager at HCLTech, explains how design-for-testability (DFT) and robust testing are core to silicon reliability and customer trust

AI‑driven roadmap to autonomous manufacturing

Shantanu Rai on AI-led autonomous manufacturing

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Shantanu Rai, VP and Head of Digital Manufacturing, Engineering and R&D Services at HCLTech, outlines how engineering foundations, converged data and human‑led AI enable autonomous manufacturing

Leader's talk: Sandesh Prabhu

Dr. Prabhu shares HCLTech’s HIMSS vision

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Dr. Sandesh Prabhu shares insights into HCLTech's presence at HIMSS 2026, and our vision for driving AI-led digital innovation in healthcare.

Scaling healthcare performance with AI | HIMSS 2026

Connect with us at HIMSS 2026

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Join us at HIMSS 2026 from March 9-12, 2026, in Las Vegas. Visit our booth to network with industry peers, learn from leading experts and explore the latest trends in the healthcare industry.