Omnicanalidade e empatia: pilares do novo atendimento

| August 21, 2025

Omnicanalidade e empatia: pilares do novo atendimento

Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

14:36 mins

Omnicanalidade e empatia: pilares do novo atendimento

Inteligência aplicada à jornada do cliente

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Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

HCLTech Canada Industry Reception - Calgary 2025

Calgary 2025 #SuperchargingProgress

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A glimpse of our Year-End Industry Reception bringing together clients, partners, industry leaders and dignitaries to celebrate our growth across Western Canada, shared successes and strengthen our collaboration.

HCLTech Canada Industry Reception - Toronto 2025

Toronto 2025 #SuperchargingProgress

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Our year-end industry reception in Toronto, brought together clients, partners, dignitaries and industry leaders to celebrate our shared successes and strengthen our collaboration for the future.

Truist's take on designing frictionless financial experiences for the ...

Truist's take on designing frictionless financial experiences for the next generation

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In conversation with Kelly from Truist on using AI to design seamless customer experiences for the next generation.

HCLTech and Informa partnership

Client interview at AWS re:Invent

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Alex Roth, Chief Technology Officer - Product, Informa discusses Informa’s transformation journey with HCLTech

Achmea’s high five mega modernization drive

Palo Alto and HCLTech partner to improve security solutions for customers by accelerating agent solution adop...

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HCLTech supercharged Achmea’s digital transformation journey by utilizing the best of Pega and enabling faster transformation of its back end.