Omnicanalidade e empatia: pilares do novo atendimento

| August 21, 2025

Omnicanalidade e empatia: pilares do novo atendimento

Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

14:36 mins

Omnicanalidade e empatia: pilares do novo atendimento

Inteligência aplicada à jornada do cliente

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Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

Achmea’s high five mega modernization drive

Palo Alto and HCLTech partner to improve security solutions for customers by accelerating agent solution adop...

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HCLTech supercharged Achmea’s digital transformation journey by utilizing the best of Pega and enabling faster transformation of its back end.

HCLTech and Intel- Better together

Better together

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HCLTech and Intel unified to lead

HCLTech: Fueling innovation at scale for our high tech clients around ...

Learn more about HCLTech’s impact in the High Tech industry

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Technology is at the heart of HCLTech and our engineering-led mindset means we connect IT execution with business outcomes, resulting in a company trusted by the top 5 hyperscalers and top 12 ISVs.

FCP overview video

HCLTech FCP drives compliant intelligence with AI at core

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HCLTech Financial Crime Prevention (FCP) services drives compliance with intelligence with its AI-intrinsic model

AI that strengthens cyber resilience

Hear from Amit Jain, EVP and Global Head of Cybersecurity

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Hear from Amit Jain, EVP and Global Head of Cybersecurity, HCLTech, as he emphasizes how AI is revolutionizing cybersecurity by drastically reducing incident detection and triage times.