Omnicanalidade e empatia: pilares do novo atendimento

| August 21, 2025

Omnicanalidade e empatia: pilares do novo atendimento

Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

14:36 mins

Omnicanalidade e empatia: pilares do novo atendimento

Inteligência aplicada à jornada do cliente

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Uso de IA no atendimento bancário para escalar a personalização, integrar canais, analisar sentimentos e manter a empatia em interações fluídas e inteligentes com o cliente.

Impact that scales across borders

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Learn how Western Union’s partnership with HCLTech is simplifying complexity to deliver secure, end‑to‑end services for millions of customers globally.

Building autonomous enterprises. Engineered for outcomes

HCLTech and ServiceNow: Making autonomy operational

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Discover how HCLTech and ServiceNow collaborate to streamline workflows, accelerate digital transformation, and deliver intelligent enterprise solutions at scale.

From AI hype to real execution: Scaling AI for measurable business imp...

Reza Haq shares how CRC Group is turning AI experimentation into scalable, real-world outcomes

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Join Reza Haq at ServiceNow Knowledge 2026 as he explores moving beyond AI hype to real execution—overcoming legacy constraints, building platform discipline, and enabling resilient, AI-powered operations that drive impact.

Episode 6: In conversation with Sheila Jordan

Sheila Jordan on what gives industrial AI traction

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Sheila Jordan, Chief Digital Technology Officer at Honeywell, shares how leaders can turn AI into business impact by focusing on high-value use cases, IT-OT alignment and strong data foundations.

Hybrid Cloud Sustainability: Decarbonizing Digital Infrastructure

Make hybrid cloud the foundation of net zero

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Optimize hybrid cloud for sustainability with carbon visibility, energy-aware workloads, and continuous operations—enabling measurable emission reduction and net-zero alignment.