Reimagining the Customer Experience: AI-powered contact center transformation
Carol Criner, SVP, Strategic Accounts, HCLTech, and Scott Wickware, Managing Director, EMEA, Contact Center as a Service, Microsoft, explore how AI is shifting contact centers from reactive support to proactive, personalized service.
mins
More videos
Reimagining the Customer Experience: AI-powered contact center transfo...
Reimagining the Customer Experience – MWC 2026 HCLTech session
Watch video Carol Criner, SVP, Strategic Accounts, HCLTech, and Scott Wickware, Managing Director, EMEA, Contact Center as a Service, Microsoft, explore how AI is shifting contact centers from reactive support to proactive, personalized service.
Beyond Towers: How AI-driven networks are expanding connectivity
Beyond Towers – MWC 2026 HCLTech session
Watch video Asit Tandon, Chief Network and IT Officer, Telesat and Joe Lawrence, CTO, Networks, and moderated by Meenakshi Benjwal, Global Industry Marketing Head, TMT Industries, HCLTech, discuss expanding connectivity beyond traditional infrastructure.
Beyond Automation: Intelligent Engineering for the Next Digital Decade
Beyond Automation – MWC 2026 HCLTech session
Watch video Divya Bhanu Singh, Senior Vice President, Tech Industries, HCLTech, and Nicholas Ismail, Global Head of Content and Thought Leadership, HCLTech, explore how the AI economy is becoming physical as compute, networks and orchestration move closer to the edge and into devices.
Engineering the AI Native Enterprise: From connectivity to platform in...
Engineering the AI Native Enterprise – MWC 2026 HCLTech session
Watch video Adam Spearing, ServiceNow; Dr. Darren Shea, PwC; and Ashish Gupta, Circles Aspire; and moderator Anand Vardhan Priyadarshi, HCLTech, discuss how enterprises can move beyond isolated AI initiatives to platform-based approaches.
Chip-to-intelligence: How AI is redefining the semiconductor value cha...
Chip-to-intelligence – MWC 2026 HCLTech session
Watch video Ameer Saithu, EVP at HCLTech and Gaston Sandoval, Corporate Vice President, AMD, discuss how enterprises are moving beyond AI experimentation and asking broader architectural questions about scaling infrastructure.