Utility Services and Solutions | Utilities Industry

Utilities Services and Solutions

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Overview

Elevating the Enterprise Function to Streamline your Utilities Operations

With the integration of multiple technologies (intelligent automation, artificial intelligence, internet of things, blockchain, etc.), the utilities sector is undergoing a significant shift. All these digitalization efforts are crucial for the success of customer transformation programs. By combining our technology-led digital operations model, engineering capabilities and diverse software and technology stack, HCLTech Business Process Operations (BPO) helps clients adapt to ever-changing business requirements.

Solutions

Leveraging digital solutions for transformation initiatives

HCLTech enables utilities organizations to achieve increased performance levels and accelerate their journey towards future-ready solutions.

iMPACT analytics

Assists our clients in optimizing growth strategies and delivering personalized experiences by providing key insights around customer and vendor behavior and purchasing and selling patterns.

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Engage Model

HCLTech’s Engage’ model offers support for utility companies that need a comprehensive service and infrastructure solution.

mCEM

Putting customers in control of their account and energy usage – mCEM provides a true customer experience as an application.

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Services

Evolving needs of Utilities enterprises

A customer-centric approach, strong execution capabilities and focus on innovation.

Connections to Collections Operations Management

End-to-end utility billing services include meter reading, invoice production and distribution, payment receipting, debt management, financial performance reporting, and reconciliations.