Retail 5.0: Driving customer experience with AI-led operating models

| October 23, 2025

Retail 5.0: Driving customer experience with AI-led operating models

As Retail 5.0 takes shape, AI-driven operating models are becoming the backbone of execution — powering everything from predictive logistics to real-time customer engagement

mins

Retail 5.0: Driving customer experience with AI-led operating models

Powering retail with AI

Watch video

As Retail 5.0 takes shape, AI-driven operating models are becoming the backbone of execution — powering everything from predictive logistics to real-time customer engagement

Intelligent Experience Orchestration

Agentic marketing that takes you from ideation to launch in a flash

Watch video

Disconnected systems and manual workflows delay response to customer signals. Intelligent Experience Orchestration integrates AI, data and processes to drive faster decisions, real-time engagement and consistent experiences.

Episode 5 - Building a Physical AI strategy

Anglo American Group CIO Rohan Davidson with HCLTech VP Deepa Nittur

Watch video

In this episode, Rohan Davidson, CIO, Anglo American Group and Deepa Nittur, VP, HCLTech explore how Physical AI is transforming operations with Catherine Crump from WIRED.

Pearson and HCLTech: Scaling Learning Solutions

Expanding learning through strategic partnership

Watch video

Pearson partners with HCLTech to bring learning solutions to India through strategic go-to-market initiatives-unlocking new growth opportunities and strengthening long-term collaboration.

In Conversation with Falck, a global leader in healthcare services

Falck leaders on modern healthcare IT and AI-driven ops

Watch video

Jan Dalgaard Andersen (CTO) and Ali Imran (Head of IT Infrastructure, Senior Director) discuss Falck’s priorities and how HCLTech supports modernization, efficiency and scalable care delivery.

Derisk your mainframe exit with agentic AI‑powered refactoring

See how we are redefining mainframe modernization

Watch video

The session featuring @Mohd Amir (Fiserv), Robert Collins (AWS), and @Sachin Kumar (HCLTech), explors how Fiserv, in collaboration with HCLTech, is approaching Mainframe modernisation.