Discover how HCLTech, in strategic partnership with Microsoft, is revolutionizing contact centers through Agentic AI and cloud-based Contact Center-as-a-Service (CCaaS). This whitepaper reveals how next-generation AI, GenAI-powered automation and modular CCaaS frameworks are transforming legacy systems into agile, revenue-generating hubs.
Learn how organizations are achieving measurable outcomes such as 44% improvement in customer satisfaction, 15% reduction in handle time and 80% fewer abandoned calls by embracing omnichannel experiences and intelligent automation. Explore real-world success stories from global leaders in finance, retail and healthcare, and see how HCLTech’s solutions drive operational efficiency, cost savings and strategic business impact.
Whether you’re seeking to modernize your contact center or unlock new opportunities for growth, this whitepaper provides actionable insights and proven strategies for the AI-powered future of customer engagement.
Download now and lead the contact center revolution!
