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Administrator
Job Description
Administrator
Job Summary
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Location: New Jersey
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Desk Side Services
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No. of positions: 1
Job description:
JD:
o Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
o Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
o Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
o Demonstrate outstanding understanding and communication when working with clients
o Work with vendors to add/change/remove account contracts
o Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce.
Customer service skills
o Comfortable working with people in a professional setting
o Able to work with multiple vendors and build work relationships with them
o Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
o Good presentation & communication skills along with ability to handle critical situations.
o Expert on MS Office products
o Experience-based Windows 10 support
o BitLocker encryption
o Configuration/imaging
o Crash/BSOD resolution
o Installation environment
o General Windows OS troubleshooting
o Hardware support and troubleshooting
o Troubleshooting hardware issues
o Replacing desktop/laptop hardware
o Installation of peripheral devices
o Microsoft Office proficiency
o Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
o Visio, Project support
o Able to create documentation and contribute to KB articles
o Microsoft O365 support
o Basic network troubleshooting
o Experience working with basic network hardware (switches)
o Troubleshooting connectivity issues
o Thorough understanding of wireless/wired networks
o Experience-based iPhone/iPad support
English language is mandatory
- To handle L3 complex calls under L3 Engineer
- To provide telephonic and remote trouble shooting support
- To maintain SOP's and runbooks of the respective technical track.
- To attend and handle complex L2 calls
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.