Digital Operations: Digital Process Operations for enterprises

Overview

Making an Impact with 360° Experiences

Dynamic changes demand dynamic responses. Decades of our domain expertise, technology prowess and ability to drive scalable and agile business models have elevated us as the preferred partners for future-forward organizations.

Our vision to drive intelligent, orchestrated processes for reimagined operations enables us to deliver 360° experiences and stand true to our promise of constant innovation.

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Technology-led GenAI-enabled innovation

Cutting-edge technologies (Automation, AI, Gen AI) that augment enterprises
Scalable technology-enabled models that reduce costs
Committed productivity, efficiency and cost savings
Moving above and beyond with bespoke business models

Customer experience at the core

Groundbreaking transformation using CX labs, 3-lever BPM program, analytics and operational insights
Persona-based requirements customized to eliminate redundancies
Zero-friction/zero-touch processes
Strong governance and cadence

Flexible structures

Carve-outs of existing teams
Build or ramp up from scratch
Build, Operate and Transfer (BOT) model
Joint ventures or SPVs

Unparalleled domain expertise

Hiring the best talent across the globe
Constant upskilling of existing employees
Best practices covering end-to-end operating models to ensure seamless execution

Compliance and quality

Firmly embedded ‘three lines of defense’ in our operating models
Compliance officers to help mitigate risk

Strong partner ecosystem

Providing best-of-breed solutions to create value and accelerate change

Expanding Our Innovation
DNA Globally

We drive a confluence of advanced business models and accelerated development of Hyper Intelligent Automation, artificial intelligence and analytics to conceive a new wave of innovation

52

Countries

40+

Delivery centers

30+

Languages supported

40+

Strategic relationships

100+

Clients

25+

Leadership recognitions

Leading Industry Operations to Create Exceptional Value

Industry Offerings

With today’s ever-changing market demands, customers need a comprehensive, cross-industry understanding that can propel their businesses to a next-gen future. Our industry practices are enhanced in quality and delivery through the expertise and perspectives brought about by our domain experts from around the world so that our clients are prepared for the challenges ahead.

Banking
Life Sciences
Capital Markets
Retail
Insurance
Consumer Packaged Goods
Mortgage
Hi-Tech and Manufacturing
Healthcare
Utilities
Telecom

Service Offerings

Delivering Enterprise Growth to Augment Business Performance

A continued focus on client centricity is what enables us to push our boundaries. Leveraging advanced digital technologies to navigate through multiple processes, we ensure service excellence across the enterprise lifecycle.

Customer Lifecycle Management (CLM)

With our prowess in digital solutions and services, we enable powerful customer interaction practices to enable successful business outcomes and profitability

Hyper Intelligent Automation

We support businesses to automate routine and complex processes to achieve customer service excellence and maximum effectiveness through our Hyper Intelligent Automation suite

Supply Chain Management

We provide optimal value to businesses with tailored process transformation strategies and address market challenges with agility

Finance and Accounting

With the gamut of our digital services and solution portfolio, we offer unified finance transformation to enterprises

Digital and Content

Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver holistic digital marketing and content solutions to create personalized experiences

Accelerators and Enablers

Our Capability Foundation Empowering Enterprises

Holistic transformation that delivers 360° experiences helps organizations solve major market challenges and deliver lasting operational improvements. We deliver the change using tech-enabled levers that create future-ready enterprises.

3-lever business process modeling

We enable process standardization to enable elimination, agility and automation with controls established for regulatory compliance

Robotic process automation (RPA)

We partner with leading automation providers for RPA to shorten time-to-market, enhance service delivery, reduce YOY costs and minimize manual intervention

iMPACT analytics

Our iMPACT Analytics framework has been built to streamline digital operations across traditional front, middle and back-office setup in enterprises

TOSCANA©

TOSCANA© Business Process Suite manages the complete range of business processes leveraging advanced tools to drive enterprise-wide digital transformation

EXACTO™

EXACTO™ harnesses the latest innovations in AI, Machine Learning and Computer Vision techniques to interpret, extract and read both structured and unstructured text information

EFaaS™

EFaaS™ (Enterprise Functions as a Service) reinforces enterprise excellence by enabling best-in-class business functionalities

Three line of defense

Three Line of Defense Model helps clients meet their regulatory expectations and enables them to adopt a risk management culture

Transition Management Academy

Transition Management Academy aims at creating a pool of certified resources for process analysis, transition and improvements by equipping, training and certifying operational SMEs and managers with necessary tools, skills and knowledge

Quality and compliance framework

Our quality management framework promotes the culture of risk-based thinking using a proactive approach to assess the risk and opportunities for all the interested parties