Digital Operations: Digital Process Operations for enterprises | HCLTech
Overview

Making an Impact with 360° Experiences

Dynamic changes demand dynamic responses. Decades of our domain expertise, technology prowess and ability to drive scalable and agile business models have elevated us as the preferred partners for future-forward organizations.

Our vision to drive intelligent, orchestrated processes for reimagined operations enables us to deliver 360° experiences and stand true to our promise of constant innovation.

  • Cutting-edge technologies (Automation, AI, Gen AI) that augment enterprises
  • Scalable technology-enabled models that reduce costs
  • Committed productivity, efficiency and cost savings
  • Moving above and beyond with bespoke business models
  • Groundbreaking transformation using CX labs, 3-lever BPM program, analytics and operational insights
  • Persona-based requirements customized to eliminate redundancies
  • Zero-friction/zero-touch processes
  • Strong governance and cadence
  • Carve-outs of existing teams
  • Build or ramp up from scratch
  • Build, Operate and Transfer (BOT) model
  • Joint ventures or SPVs
  • Hiring the best talent across the globe
  • Constant upskilling of existing employees
  • Best practices covering end-to-end operating models to ensure seamless execution
  • Firmly embedded ‘three lines of defense’ in our operating models
  • Compliance officers to help mitigate risk
  • Providing best-of-breed solutions to create value and accelerate change

Expanding Our Innovation
DNA Globally

We drive a confluence of advanced business models and accelerated development of Hyper Intelligent Automation, artificial intelligence and analytics to conceive a new wave of innovation

52

Countries

40+

Delivery centers

30+

Languages supported

40+

Strategic relationships

100+

Clients

25+

Leadership recognitions

Leading Industry Operations to Create Exceptional Value

Industry Offerings

With today’s ever-changing market demands, customers need a comprehensive, cross-industry understanding that can propel their businesses to a next-gen future. Our industry practices are enhanced in quality and delivery through the expertise and perspectives brought about by our domain experts from around the world so that our clients are prepared for the challenges ahead.

  • Banking

    Banking

     
  • Life Sciences

    Life Sciences

     
  • Capital Markets

    Capital Markets

     
  • Retail

    Retail

     
  • Insurance

    Insurance

     
  • Consumer Packaged Goods

    Consumer Packaged Goods

     
  • Mortgage

    Mortgage

     
  • Hi-Tech and Manufacturing

    Hi-Tech and Manufacturing

     
  • Healthcare

    Healthcare

     
  • Utilities

    Utilities

     
  • Telecom

    Telecom

     
Service Offerings

Delivering Enterprise Growth to Augment Business Performance

A continued focus on client centricity is what enables us to push our boundaries. Leveraging advanced digital technologies to navigate through multiple processes, we ensure service excellence across the enterprise lifecycle.

Accelerators and Enablers

Our Capability Foundation Empowering Enterprises

Holistic transformation that delivers 360° experiences helps organizations solve major market challenges and deliver lasting operational improvements. We deliver the change using tech-enabled levers that create future-ready enterprises.

Customer Stories

Recognition and Accolades

Leading the Way in Operational Excellence

Leader in Everest Group’s Unstructured Document Processing Products PEAK Matrix® in 2023

Leader in Avasant Radarview™ for Intelligent Document Processing Platforms 2022-2023

Leader in ISG Provider Lens™ Procurement BPO and Transformation Services for Digital Transformation in Large Accounts, 2022

Learn more

Leader in Avasant Radarview™ Digital CX Services 2022-2023

 

Insights and News

Global Alliances and Partners

Unlock Boundless Value with Our Partner Ecosystem

Automation Anywhere
SS&C
UiPath
Highradius
Newgen
 
Careers at HCLTech
Careers at HCLTech

Let us craft your 360° experience journey, together