Customer Experience Management: Elevating Customer Experience | HCLTech
Create Experiences that Matter
Discover the Future
Recognized as a Leader in Digital CX Services
CX Leader
Overview

We are Committed to Delivering Unique and Engaging Experiences

With numerous industry-specific CX solutions and a full suite of experience design capabilities, we are reinventing the digital experience realm through the power of cognitive intelligence, robotics and virtual assistants.

Strategic partnership with global platforms and SaaS leaders

Strategic partnership with global platforms and SaaS leaders

Digital customer experience CoEs

Digital customer experience CoEs

Contact center innovation framework

Contact center innovation framework

Engagements with Fortune 500

Engagements with Fortune 500

Our Proven Approach Helps Enterprises Create CX as a Differentiator for Growth

We are committed to delivering engaging experiences and helping our clients achieve process efficiencies across the customer lifecycle through CX journey mapping, intelligent automation, 
CX transformation and an outcome-focused engagement partnership model.

CX360 framework

CX360
framework

Proprietary next-gen technology

Proprietary next-gen
technology

Customer journey re-imagination

Customer journey
re-imagination

Day 1 value generation

Day 1 value
generation

Enabling “CXpreneurs”

Enabling
“CXpreneurs”

CX Services

Optimizing Customer Experiences with Our 3R ecosystem

To provide meaningful and personalized engagements, our CX Services, which focus on delivering superior customer experiences, are built on the 3R ecosystem: Reimagining customer journeys, Reconfiguring front-line support and Redesigning fundamental customer interactions.

Deliver Personalized Experiences at 
Scale with Our RCPG Value Offerings

We help clients become more consumer-centric with our innovative services portfolio. With a strategic focus on innovation, we excel at protecting our clients' brands while optimizing business outcomes.

Drive consistent customer satisfaction by building and retaining brand loyalty with our white glove services.

Increase your sales, upsells and revenue while providing an excellent customer experience.

Turn your satisfied customers into delighted brand advocates with our loyalty programs and systems.

Protect your brand and manage compliance with our critical event management services for regulated and non-regulated products.

Scale faster by focusing on running your business while we take care of your end-to-end fulfillment needs.

Products and Solutions

Innovative Solutions for Next-gen CX Support

Our extensive portfolio of proprietary solutions and accelerators, built on a digital support ecosystem, helps enterprises establish "new normal" next-generation CX support centers.

Global Footprint

Global Reach, Local Expertise

Unveiling our extensive network of CX hubs and delivery centers
Our geo-balanced global right-shore delivery network consists of eight (and growing) CX hubs and more than forty delivery centers. Supported by state-of-the-art labs, centers of excellence, practitioners and a scalable delivery environment, these hubs help us to manage benchmarked engagements for our global customer base.

Global Reach, Local Expertise
  • Mississauga
  • Moncton
  • Dalian
  • Kunshan
  • Shanghai
  • Guatemala City
  • Bengaluru
  • Chennai
  • Hyderabad
  • Lucknow
  • Nagpur
  • Noida
  • Pune
  • Dublin
  • Tokyo
  • Guadalajara
  • Mexico City
  • Pasig City
  • Taguig
  • Krakow
  • Lisbon
  • Cape Town
  • Colombo
  • Belfast
  • Romford
  • Cary
  • Denver
  • Duluth
  • El Paso
  • Horsham
  • King’s Mountain
  • Pittston
  • Redmond

Case Studies

We don’t just paint visions for CX excellence. We make them happen for the world’s leading enterprises.

Insights and Resources

Deliver personalized experiences at scale with next-gen technology
Deliver personalized

Deliver personalized experiences at scale with next-gen technology

Our mission? Create "customer for life" experiences.