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HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for ServiceNow Ecosystem Partners, significantly surpassing the industry average of 75.5.
“HCLTech has been recognized as the CX Star Performer for ServiceNow Ecosystem 2025, having achieved the highest customer experience scores in our global ‘Voice of the Customer’ survey. This recognition highlights HCLTech’s consistent focus on delivering exceptional client outcomes, domain expertise, and a strong commitment to service excellence. Their ability to drive measurable value and build trusted relationships across the ServiceNow ecosystem sets them apart,” says Jan Erik Aase, Partner and Global Head, ISG Provider Lens.
“The ServiceNow upgrade was completed successfully and proactively by HCLTech. Their late-night remediation efforts on SPM and IRM issues helped prevent major escalations. The CSM modules were structured exceptionally well, and their Lead and Architect were readily available whenever support was needed.” - ServiceNow Platform Owner/Architect, IT, Manufacturing
HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for ServiceNow Ecosystem Partners, significantly surpassing the industry average of 75.5.
“HCLTech has been recognized as the CX Star Performer for ServiceNow Ecosystem 2025, having achieved the highest customer experience scores in our global ‘Voice of the Customer’ survey. This recognition highlights HCLTech’s consistent focus on delivering exceptional client outcomes, domain expertise, and a strong commitment to service excellence. Their ability to drive measurable value and build trusted relationships across the ServiceNow ecosystem sets them apart,” says Jan Erik Aase, Partner and Global Head, ISG Provider Lens.
“The ServiceNow upgrade was completed successfully and proactively by HCLTech. Their late-night remediation efforts on SPM and IRM issues helped prevent major escalations. The CSM modules were structured exceptionally well, and their Lead and Architect were readily available whenever support was needed.” - ServiceNow Platform Owner/Architect, IT, Manufacturing